Co-op Cafe Shift Supervisor

Co-op Cafe Shift Supervisor

Salary Range $22.00 Hourly

Job Description

A full-time position is available. Shifts are Tuesday to Saturday, 7:30am-3:30pm. We are looking for candidates with supervisory experience; experience as a barista or in food service is preferred.

Purpose: Provide leadership, coaching, and training for staff in the Caf and friendly, attentive, and prompt service in all roles and duties. Direct department duties throughout the shift to ensure efficiency and accuracy of Caf operations.

General Responsibilities of Co-op Shift Supervisor positions

• Consistently demonstrate and encourage efficient, accurate, and effective habits and task management.
• Help to create and maintain a positive, professional, and productive work environment even in challenging situations.
• Train and coach new and other employees, use and maintain knowledge of department protocols and procedures, and current training materials.
• Be an available resource for staff on all current Co-op and department policies, procedures, and job-related tasks when on shift.
• Participate in the Co-op's Coaching and Correction program via verbal coaching and redirection of the team members as needed.
• Serve as communication link between staff and department managers; communicate department and all personnel-related issues to the Caf Manager or Retail Operations Director promptly.
• Check and respond to work emails in a timely manner.
• Behave in accordance with the Co-op's Conduct Commitment; report any received complaints of harassment and discrimination to a manager, the HR Manager, or the GM.

Specific Responsibilities of the Caf Shift Supervisor

• Manage the daily shift flow, team priorities, and breaks to meet the needs of the business.
• In the absence of the Caf Manager, act as main point of contact for Caf and Retail Operations department coverage/emergencies along with managers on duty.
• Be available for and assist with problem-solving throughout shift, including customer service needs.
• Maintain shift checklists; ensure all shift checklists are accurate, up-to-date, and available to staff.
• Be familiar with Store Solutions in case of emergencies or other store-related issues working with other on-duty Managers or Shift Supervisors.
• Troubleshoot Caf equipment issues, reporting issues to the appropriate people.
• Follow established systems for all steps of purchasing and receiving, including occasionally placing orders, receiving, tracking/recording, and stocking.
• Use proper storage and labeling procedures, ensure cases/coolers are fully stocked and rotated, complete temperature checks following protocols, and report out-of-range temperatures to the Caf Manager, Facilities on-call person, or the Retail Operations Director.
• Maintain knowledge of proper food handling procedures and ensure all staff adhere to food safety and sanitation guidelines of GCC Health Department; ensure work, food storage, and seating areas are maintained in sanitary, orderly condition.
• Provide consistent, high-quality products, cashiering, and customer service in the Caf.
• Assist with the merchandising of cases to ensure abundance and cleanliness as well as accurately priced and labeled items; ensure clean and legible signage throughout the department.
• Ensure that unsellable items are recorded and properly disposed of.
• Check out all purchases efficiently and accurately, ring prices and PLUs correctly and into the appropriate department. Help others fix mistakes; call managers for assistance as needed.
• Comply with government regulations regarding SNAP benefits/EBT cards, and alcohol sales.
• Assist with caf inventory counts as directed.
• Keep an eye out for theft; stay current on Co-op shoplifting procedures and policies and assist with suspected shoplifting situations.

Qualifications

• Experience or demonstrated ability to successfully meet all expectations listed above including supervision and training. Retail experience preferred.
• General computer literacy required.
• Ability to lift up to 30 lbs. throughout shift, occasionally up to 50 lbs.; ability to lift product overhead and/or climb ladders with product.
• Ability to stand for long periods and to bend and twist repeatedly.
• Ability to work a flexible schedule to meet the needs of the business; some early mornings, daytime, evenings, holidays, and weekend shifts may be required.