Customer Service Specialist (Order Manager)

Job Description Job Description Monday-Friday 8am to 4:30pm
Heavy online communication.
Position Summary
The Customer Service Representative (CSR) is responsible for executing day-to-day customer service operations within a distribution and manufacturing environment. This role manages customer orders, order processing, and shipment coordination while ensuring accurate and timely communication throughout the order lifecycle.
The CSR partners closely with Sales, Purchasing, Logistics, Warehouse, Production, and Finance to support order fulfillment and customer satisfaction. This position reports to the Customer Service Supervisor and escalates complex issues as needed.
Key Responsibilities
Order Management & Customer Support
Accurately enter, validate, and process sales orders in ERP system (e.g., Sage)
Review purchase orders for pricing, quantities, delivery dates, and terms
Send order confirmations within a 24-hour target timeframe
Maintain and update open order reports to reflect real-time status
Communicate order status, delays, and changes proactively to customers in a timely manner
Ensure alignment between customer requirements, inventory availability, and production schedules
Resolve routine order discrepancies and customer inquiries
Escalate complex issues, exceptions, or service concerns to the Team Lead
Cross-Functional Collaboration

Support Sales with order updates and customer communication
Work collaboratively with Purchasing, Logistics, and Finance
Ensure accurate information flow across departments to meet customer expectations
Administrative Support
Maintain accurate customer records, order files, and documentation
Support reporting and data entry related to customer service activities
Assist with sending age reports and collections follow-ups as needed
Answer and direct incoming calls professionally; provide backup reception support
Perform general clerical and office support tasks as required
Qualifications
Education & Experience
High School Diploma required; Associate or Bachelor’s degree preferred
3+ years of experience in customer service and order management
Experience in a manufacturing, distribution, or supply chain environment preferred
Skills & Competencies
Strong communication skills (verbal and written)
High attention to detail and accuracy
Strong organizational and time management skills
Ability to manage multiple priorities and meet deadlines
Customer-focused mindset with problem-solving ability
Ability to work independently and within a team environment
Technical Skills
Proficiency in Microsoft Office (Excel, Word, Outlook)
Experience with ERP systems (e.g., Sage or similar)
Ability to learn new systems and processes quickly

Company Description Biotron Laboratories [d.b.a. Actylis] manufactures nutritional supplement powder and other mineral ingredient compounds. Powder and people are our priority. Were looking for proactive team players to join us on our journey!

Our headquarters is in Ogden, Utah with another smaller site located in Centerville. Company Description Biotron Laboratories [d.b.a. Actylis] manufactures nutritional supplement powder and other mineral ingredient compounds. Powder and people are our priority. Were looking for proactive team players to join us on our journey!\r\n\r\nOur headquarters is in Ogden, Utah with another smaller site located in Centerville.