General Manager - Indiana, PA

General Manager As a General Manager, you bring this purpose to life by leading a high‑performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results. You are the owner of your business, accountable for people, performance and process, and a role model for what great leadership looks like. With a passion for pets and people, you build engaged teams, drive profitable growth and ensure the highest standards of animal care, safety and customer experience. What You’ll Do Pet First Champion the health, safety and humane care of all animals, ensuring Petco standards and policies are consistently met. Create an environment where pets and pet parents feel welcomed, supported, and cared for. Lead with integrity, transparency and an unwavering commitment to doing what’s right for pets. Foster the Fun Build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service. Attract, hire, train, coach and develop diverse talent across all roles within the Pet Care Center. Create a positive, collaborative culture where partners feel engaged, supported and empowered to grow. Lead by example—coaching in the moment, celebrating wins and making work meaningful and fun. Let’s Go! Own the business: drive sales growth, profitability and operational excellence. Analyze financial and operational results, identify opportunities and take decisive action to improve performance. Manage labor, payroll and expenses to maximize productivity and results. Execute merchandising, inventory and operational processes to brand and safety standards. Represent Petco in the community by leading local events, adoption initiatives and partnerships that strengthen our impact. Key Responsibilities People Leadership Develop a strong leadership bench and succession plan. Lead performance management, coaching and accountability for all partners. Promote continuous learning, growth and career development. Foster a culture of teamwork, inclusion and shared ownership. Business Performance Meet or exceed sales, profitability and operational goals. Leverage Petco tools, programs and insights to grow the business. Review and act on reporting, audits and Pet Care Center visits. Operational Excellence Ensure safe opening and closing procedures and adherence to security protocols. Maintain store appearance, cleanliness and safety standards. Protect pets, partners and merchandise through strong loss prevention and inventory controls. Complete required administrative, payroll and inventory tasks accurately and on time. What Success Looks Like A safe, healthy environment where pets thrive. An engaged, high‑performing team with strong retention and development. Loyal customers who trust your team and return again and again. A profitable, well‑run Pet Care Center that reflects Petco’s values in action. What You Bring Experience & Skills 3+ years of management experience (retail leadership preferred). Strong people leadership, coaching and talent development skills. Solid business, financial and operational acumen. Excellent communication, problem‑solving and organizational abilities. A genuine passion for pets and customer service. Education High school diploma or GED preferred. Completion of Petco leadership development programs may be required for internal candidates. Essential Functions & Work Environment Majority of work is conducted indoors; occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport or community events. Requires frequent standing, walking, bending, kneeling, reaching and lifting. Ability to lift and move merchandise, supplies or animals up to 50 lbs. Regular engagement with customers on sales floor, including cashiering and point‑of‑sale transactions. Must work in proximity to animals, including exposure to dander, odors, noises and cleaning chemicals. Flexible availability to support operating hours, including evenings, weekends and holidays. This is a full‑time position. Eligibility for full‑time status is based on average hours worked as defined by company policy and applicable law. A limited amount of travel may be required for training, meetings or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role. Why You’ll Love It Here Purpose‑driven work that makes a real difference. Growth opportunities through development programs and career pathways. A culture that values authenticity, inclusion and teamwork. The chance to lead, own and shape your business – every day. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or any other protected classification. #J-18808-Ljbffr