CUSTOMER SERVICE REPRESENTATIVE I

Customer Service Representative I - 73006040The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:Initiating and responding to requestsCoordinating with internal and external partnersResearching and resolving case issuesGathering information and analyzing case data to determine next stepsInterviewing customers in person and/or over the telephoneInteracting with other states, employers, and other business partnersMaking decisions based on case information and provided documentationMinimum requirements include currently being employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist III, and not having accepted a lateral transfer within the last 12 months (excluding hardship lateral transfer).Standard workday is 8am – 5pm, Monday through Friday. Salary is $38,760.36 - $49,501.08 / annually. Benefits include health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.Contact information for Shalonda Brinson is View phone number on click.appcast.io, View email address on click.appcast.io.