Patient Service Rep III

Northern Light Eastern Maine Medical Center |US:ME:Bangor | Administrative Support | Full Time Salary range- 18.25-24.15 USD Description The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits. Northern Light Eastern Maine Medical Center Department:Plastic & Hand Surgery Clinic Position is located: Northern Light Eastern Maine Medical Center Work Type:Full Time Work Schedule:8:00 AM to 4:30 PM Salary Range: $18.25 - $24.15 Exempt: No Summary : The Patient Service Representative III is a supporting position and is responsible for a variety of activities related to patient in-take and care. The Patient Service Representative III will also support the Patient Service Representatives I and II as required and may be the first point of contact for patients entering the practice. It involves all of the responsibilities of the PSR II but with a higher level of competency and experience. Activities may include but are not limited to greeting and checking in patients, verifying and updating insurance information and confirming other patient information, scheduling patient appointments, answering phones, updating demographic information, processing referrals, payment collection and posting, charge entry, chart preparation, processing of payroll, tracking of time and attendance, tracking of quality metrics, daily charges, schedule management, patient panels, taking meeting notes, assist with patient complaints ordering office supplies, assisting with practice orientation and training of new staff and other duties as assigned with a minimum of support. The PSR III will also be able to coordinate all components of patient appointments to include tests, surgeries and procedures and may work closely with Central Scheduling. The PSR III will be expected to work with a fair amount of independence applying logic and judgement towards the resolution of practice challenges. The PSR III will serve as a role model of service and professionalism to all supporting staff. This role will provide help with mentoring new staff. Responsibilities : Communicates Effectively Demonstrates effective and courteous Customer, Physician/Practice Staff and other hospital staff communication skills Communicates in a way that conveys understanding and respect to a diverse patient and work population Answers all calls promptly and courteously Responds to and resolves issues promptly through effective communication Uses appropriate #J-18808-Ljbffr Northern Light Health