General Manager

Job Description

Job Description

The General Manager contributes to Smoothie King’s success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The General Manager is involved in all areas of store operations which include:

• Leading and developing of their team
• Ensuring an exceptional Guest experience
• Providing a high quality product
• Maximizing sales performance
• Driving profitability while maintaining a fun and welcoming atmosphere

Duties and Responsibilities

Action-Oriented

• Reviews store environment and Key Performance Indicators (KPI's) to identify problems, concerns, and opportunities for improvement and adjusts accordingly
• Drives implementation of company programs through action planning and inspiring team to meet operational standards
• Develops local store marketing plans to support brand initiatives
• Initiates community outreach through markeing and special events
• Uses operational tools to achieve Operational Excellence

Building Effective Teams

• Challenges the team to achieve results
• Manages actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management system
• Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition
• Coaches in the moment to improve employee performance
• Adheres to, coaches, and enforces company policies and procedures at all times
• Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respected

Composure

• Handles differences between Guests and Team Members without escalating the situation
• Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration
• Is considered a confidant and/or resource in a tough situation while maintaining a professional relationship

Drive For Results

• Ensures team adhere to legal and operational compliance requirements
• Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well

Guest Focus

• Encourages “Guest comes first attitude”
• Trains and holds team accountable for delivering an exceptional Guest Experience
• Solicits Guest feedback to understand Guest satisfaction

Training & Development

• Teaches and develops Team Members to learn responsibilities and practices to team to ensure smooth flow of operations
• Manages and tracks ongoing training and development of team

Integrity and Trust

• Manages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie King
• Fulfills cash handling, financial and inventory reporting responsibilities with honesty

Time Management

• Sets priorities for Team and themselves each day
• Relies on their team by delegating Daily Checklist tasks to Team Members on shift
• Plans ahead for managerial activities/tasks that fall outside of a normal day’s task(s)
• Shows up on time for work
• Completes required checklists and paperwork with no outstanding items by due dates

Experience Requirements

• Guest Service experience in a restaurant or retail environment
• Supervision
• Experience analyzing financial reports

Essential Job Functions

• Must maintain an open availability
• Ability to communicate clearly and concisely both orally and written
• Ability to manage store operations independently
• Ability to manage effectively in a fast-paced environment
• Ability to manage resources to ensure established service levels are maintained at all times
• Strong problem-solving skills
• Knowledge of guest service techniques
• Knowledge of supervisory practices and procedures
• Organization and planning skills
• Team building skills
• Strong leadership skills with the ability to coach and mentor others
• Ability to plan and organize workload
• Ability to handle confidential and sensitive information
• Available to work flexible schedule including nights and weekends (Open Availability)
• Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products, and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains and spices without posing a direct threat to personal health and safety
• Ability to follow procedures and willingness to comply with dress code requirements
• Ability to keep the store clean and follow food safety regulations
• Ability to operate a blender and POS cashier system
• Ability to move boxes, weighing up to 55 lbs throughout the store
• Ability to position self to bend, reach and scoop through assigned shifts
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40&degree; F to -10&degree; F

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.
What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since
Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.
They’re not just good; they’re good for you.