Family Training Coordinator

The Family Training Coordinator (FTC) supports the Family Training & Development function of the Child Welfare Education Partnership (CWEP) by coordinating and supporting Family Leaders—individuals with lived experience in the child welfare system—who serve as training partners, advisors, and collaborators in CWEP and New Hampshire Division for Children, Youth, and Families (DCYF) initiatives. Reporting to the Associate Director of Family Training & Development, this position plays a key role in family engagement, training coordination, documentation, and continuous quality improvement efforts. The FTC works closely with CWEP staff, DCYF partners, Family Leaders, and lived experience integration team members. This position performs work under general supervision and exercises independent judgment within established policies, procedures, and program guidelines. Duties may evolve based on program needs, sponsor requirements, and system changes. Duties/Responsibilities Family Leader Coordination & Support (40%) Coordinate onboarding of Family Leaders, including birth parents, relative caregivers, foster parents, and individuals with lived experience as youth in care. Provide ongoing communication, guidance, and support to ensure Family Leaders are prepared for training, facilitation, advisory, and consultation roles. Serve as a primary point of contact for Family Leaders regarding expectations, scheduling, participation requirements, and logistics. Assist Family Leaders and caregivers with required documentation related to program participation, stipends, or honoraria, ensuring timely and accurate completion. Support consistent engagement and retention of Family Leaders through responsive communication and relationship centered practice. Training & Workshop Coordination (30%) Coordinate and support lived experience–informed (LEI) workshops, learning activities, and virtual roundtables, including scheduling, communication, and logistical preparation. Facilitate or co‑facilitate workshops and roundtables as required, in collaboration with Family Leaders and CWEP trainers. Develop, maintain, and update annual training calendars for LEI workshops and roundtables, excluding CWEP Core trainings. Coordinate event and training logistics such as venues, virtual platforms, facilitators, catering, materials, planning meetings, and follow‑up communications. Assist with registration tracking, attendance verification, and post training follow‑up related to Family Training activities. Collaboration & Partnership Engagement (15%) Partner with DCYF program administrators, steering committees, and engagement teams to align Family Training, lived experience integration, and family leadership efforts. Collaborate closely with CWEP staff and Lived Experience Integration team members to support coordinated recruitment, preparation, and engagement of Family Leaders. Serve as a liaison to DCYF and community partners as needed, supporting communication, coordination, and alignment across initiatives. Program Administration, Data, & Quality Improvement Support (15%) Maintain accurate and organized records of Family Leader participation, training activities, and engagement efforts in accordance with CWEP procedures. Enter and maintain training related participation and completion data to support reporting, monitoring, and evaluation needs. Support program evaluation and continuous quality improvement activities by compiling information, documentation, and materials as requested. Provide professional customer service in responding to inquiries related to family development, training opportunities, and participation. Attend assigned meetings, trainings, and events—including periodic in‑person engagements throughout New Hampshire—to support program development, collaboration, and relationship building. Requirements Minimum Acceptable Education & Experience: Associate’s degree in business administration, public administration, higher education administration, human services, social work, or a related field; OR High school diploma with 2+ years of relevant experience in administrative operations, event coordination, office management, or related administrative/coordination roles. Required Licenses & Certifications Valid driver’s license or evidence of access to reliable transportation. Knowledge, Skills & Abilities Strong organizational, communication, and interpersonal skills. Ability to manage multiple priorities and work collaboratively across teams. Interest in, or willingness to pursue, continued education or professional development related to family engagement or training. Other Requirements Willingness and ability to travel regularly within NH to support training delivery or other activities. Preferred Qualifications Bachelor’s degree in a related field. Lived experience with the New Hampshire child welfare and/or juvenile justice system. Familiarity with DCYF Parent Partner programs, family leadership models, or lived experience integration practices. Experience working with caregivers, parents, or youth in training, facilitation, advisory, or engagement roles. Applicant Instructions Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents) Resume/CV Cover Letter Contact Information for 3 Professional References Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed. Please be advised that this position is supported by external sponsor funding. As such, continued employment in this role is contingent upon the availability of those external funds. If, for any reason, the sponsor funding is reduced or discontinued, employment may be subject to modification or termination in accordance with applicable policies and procedures. EEO Statement The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status. Compensation Pay Range $41,890.00 - $74,390.00 The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources Location Manchester #J-18808-Ljbffr University of New Hampshire