SOC Quality, Program Manager

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DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.  

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. 

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. 

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Location: USA - Lancaster, Midpoint Dr 

Division: Solutions 
Job Posting Title: SOC Quality, Program Manager - 128262 
Time Type: Full Time

POSITION SUMMARY

The DSV Program Manager, SOC Trust Services is responsible for managing, maintaining and supporting applicable US Contract Logistics sites with regards to the DSV Quality Management System (QMS).   Additionally, includes support to selected sites on SOC 1, 2, 3 compliance and Warehouse Management System (WMS) Validation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage and maintain “core quality standards” for all critical functions supporting the operation.
• Train site management and employees on the QMS components and requirements.
• Manage and lead workshop teams to educate sites on all QMS components. 
• Act as the data quality source to track quality data and develop a US Quality Scorecard.
• Advise management on quality related issues that may arise to prevent negative outcomes.
• Perform site audits including QMS Performance Audits, Food Safety / Defense Audits, other audits as required.
• Maintain and support all associated regulations including safety and environment.
• Have extensive knowledge in SOC compliance with regards to SOC audits with the expectation to lead SOC audits for selected US clients
• Participate in WMS Validation activities when required to approve changes.
• Support ISO implementations and certification compliance related to ISO 9001-Quality, 45001-OHS and 14001 Environment.
• Perform all additional duties assigned by the Senior Manager Quality – US. 
• Adhere to all company policies and procedures or other communicated rules and/or regulations.

REQUIRED SKILLS & COMPETENCIES

Education: Bachelor’s degree.  Additional course work in management type courses and problem-solving techniques will be considered.

Experience: Minimum of 3 years of SOC Compliance and a minimum of 5 years’ experience in a medium to large warehouse environment. Other achievements will be considered.

Mathematical Skills: Medium to High

Certificates, Licenses, Registrations or Professional Designations: SOC compliance, ISO certification preferred.

Knowledge: Preferred knowledge of warehouse operations, QMS components, SOC compliance and ISO principles.

Computer Skills: Strong computer skills regarding MS Office Applications are preferred.  Including Excel and database management.

Other Skills: 

• List additional skills required for the role (i.e. – computer, language, communication, etc.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:  The employee will use a computer and standard communications in an office environment. While in the warehouse, the employee will adhere to all safety precautions with regards to handling client products, travelling through racks, and any security areas. All safety precautions should be followed when navigating through the operation.

For this position, the expected base pay range is $105,000.00 – $135,000.00 Annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the  DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on jobs.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .