Front Of House Associate

Job Description

Job Description

Riverwards Produce is a group of produce focused markets in Philadelphia.

The Front of House Associate position entails being present, friendly, knowledgeable, helpful and efficient. The number one responsibility of a Front of House Associate is to ensure the check out process is easy and fast for all customers. The Front of House Associate will scan the customer’s selections, ensure that prices and quantities are accurate, process payments, issue receipts, answer inquiries, and provide helpful information to customer’s questions about products or item locations. Front of House Associates process refunds or exchanges of items, and maintain a clean workspace. While the following daily responsibilities within the market are important, the check out process takes precedence.

Reports to: Front of House Manager

Responsibilities:

• Greet customers and provide helpful information 
• Complete the list of tasks associated with the shift worked (refer to shift task lists)
• During non-customer facing time, front and restock the sales floor throughout the day 
• Use effective and proper procedures for prepping, storing, rotating, stocking and merchandising product
• Accurately process all transactions by entering all items correctly, and making correct change for customers
• Notify Manager on Duty when items are not listed in the product inventory, or seem inaccurate
• Restock bags, promotional items and change as necessary; communicate supply needs in a timely fashion
• Maintain working knowledge of the layout of the store, products offered, and where to find them
• Ensure the market appears clean and orderly by cleaning up messes, breaking down boxes, sweeping, and helping unload shipments when necessary

Requirements:

• A desire to greet and engage customers, and foster relationships with regulars
• A positive attitude, and an enthusiastic desire to provide storewide customer service
• Aptitude for making correct change, and quickly and accurately ringing up orders
• A team player with a willingness to jump in and help with all tasks
• Ability to roll with the punches of a rapidly growing start-up business 
• Ability to perform repetitive movements over long periods of time
• Must be able to lift 50 pounds, and withstand prolonged periods of standing/operating a cash register

COMPENSATION:

Compensation begins at $16/hr. Riverwards Produce provides a 20% discount on all store products. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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