Destination Services Manager

Destination Services Manager

The Broward County Board of County Commissioners is seeking qualified candidates for Destination Services Manager (GFLCVB Manager). FY 2027 Benefits of Broward County Employment include eleven (11) paid holidays each year, vacation (paid time off) = 2 weeks per year, tuition reimbursement (up to 2K annually), up to 40 hours of job basis leave for eligible positions, paid parental leave, health benefits, Florida Retirement System (FRS) pension or investment plan, and 457 deferred compensation county matches up to $2,000 a year. This announcement will remain active until a sufficient number of applications have been received and may close at any time.

Broward County's Greater Fort Lauderdale Convention and Visitors Bureau (Visit Lauderdale) is seeking an experienced services leader to build, manage, and inspire a new Destination Services team. This position supports group sales, sports sales, and special events by maintaining strong relationships with local industry partners, connecting meeting planners with essential resources, and helping maximize the economic impact of visitors. A core measure of success in this role is the rebooking of groups, and the manager will work closely with the sales team to ensure seamless transitions between service and sales phases, creating a consistent and compelling experience that drives repeat business.

Minimum education and experience requirements include a Bachelor's degree from an accredited college or university in business, marketing, communications, hospitality, journalism or field relevant to area of assignment. Requires four (4) years of marketing, journalism, business, hospitality, event services, communications, or closely related experience with a minimum three (3) years' experience planning and executing complex, large-scale conferences and/or events.

The Destination Services Manager will oversee an in-house team responsible for servicing meetings and conventions of all sizes, from single-facility events to large, complex city-wide programs. The ideal candidate brings hotel experience in a meetings-focused service role and a deep understanding of association and corporate event dynamics. Prior experience as a meeting planner, convention services manager, or event manager is highly beneficial.

This position serves as a primary point of contact for hotels, attractions, restaurants, transportation providers, and other partners, requiring exceptional communication skills and a strong customer-service orientation. Management responsibilities include building and developing the team, participating in departmental budgeting and strategy, forecasting operational needs, and communicating achievements and opportunities to leadership. Because servicing events is dynamic, the candidate must be comfortable adapting to last-minute changes, resolving unexpected issues quickly, and maintaining a calm, solution-oriented approach. Proficiency in Microsoft Office, CRM platforms such as Simpleview, and event tools including Cvent, EmpowerMINT, and LinkedIn is required. This position performs complex, professional services and supervisory work of dynamic programs and partnership management at the Greater Fort Lauderdale Convention and Visitors Bureau (GFLCVB). Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports. This position also supports emergency functions before, during, and after a disaster, including staffing Broward County Emergency Operations Shelters during a hurricane or other major event.

Performs related work as assigned.

Competencies include business insight, financial acumen, manages complexity, strategic mindset, resourcefulness, optimizes work processes, ensures accountability, communicates effectively, drives vision and purpose, and persuades.