Customer Service Representative - State Farm Agent Team Member

We're Hiring!

About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.

Our office is located in Middlebury.

If You Want A Career, Not A Job, Then We Encourage You To Apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Benefits

401(k) matching, bonus based on performance, competitive salary, opportunity for advancement, paid time off, training & development.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Marta Nerin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Generate sales from existing client interactions.
• Assist customers with policy changes and updates.
• Process insurance payments, claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Excellent customer service and communication skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property & Casualty License (must already have it) but for exceptional candidates we can assist with obtaining it.
• Knowledge of CRM, Mod and Policy Center a +.
• Must like dogs.

We are looking for motivated individuals to join our team! Licensed and experienced representatives: Hourly wage $25 - $30/hr, based on experience. No license and no insurance experience: Starting salary $18/hr with opportunities for growth and training. Compensation: $50,000.00 - $85,000.00 per year