Cafe General Manager

Job Description

Job Description

Lead a Café That Brings People Together. Inspire Your Team. Elevate Every Guest Experience.

The Café General Manager is responsible for leading the daily operations of Common Grounds Café, ensuring exceptional guest experiences, operational excellence, and financial success. This leadership role oversees staffing, training, scheduling, inventory management, food quality, and financial performance while fostering a positive, hospitality-driven culture. The ideal candidate is a hands-on leader who is passionate about developing teams, delivering exceptional service, and creating a welcoming café experience that reflects TERI's mission and values.

Your Role & Responsibilities –

• Lead, coach, and develop café team members while fostering a positive, customer-focused culture.
• Oversee daily café operations, including staffing, scheduling, inventory, ordering, and labor management.
• Drive sales, profitability, and operational performance by monitoring key business metrics and implementing continuous improvements.
• Maintain exceptional standards for food quality, coffee preparation, cleanliness, safety, and guest satisfaction.
• Recruit, onboard, train, and retain high-performing team members while supporting their professional growth.
• Manage cash handling, vendor relationships, equipment maintenance, and compliance with food safety and company standards.
• Resolve guest concerns professionally while creating a welcoming, community-centered café environment.

Qualifications –

• High school diploma or GED required; Associate's or Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• 4+ years of progressive leadership experience in hospitality, café, restaurant, or food service management.
• Proven experience managing teams, staffing, scheduling, inventory, and daily café or restaurant operations.
• Strong understanding of labor management, food cost controls, budgeting, and financial performance.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Passion for hospitality, team development, and delivering exceptional guest experiences.

Pay –

$65,000 - $70,000 Salary

Status –

Full-time

The Benefits of Joining TERI –

• Comprehensive Health Coverage – Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA) – Tax-advantaged savings for healthcare and dependent care expenses
• Financial Protection Plans – Life, AD&D, and Disability Insurance
• 403(b) Retirement Savings Plan – Invest in your future with employer-supported retirement savings.
• Health & Wellness Program – Resources and support to help you thrive, both mentally and physically
• Onsite Fitness Center & Outdoor Fitness Court – Convenient, no-cost access to exercise facilities
• Pet Insurance – Coverage options to keep your furry family members healthy.
• Employee Discounts – Enjoy savings at TERI’s Common Ground Café & Coffee Bar and the Inspired Resale Boutique
• Generous Paid Time Off – Vacation, sick leave, and paid holidays to support work-life balance.
• Positive and Supportive Culture – A mission-driven team environment where your contributions are valued.

Fit for Life –

TERI changes the way the world sees, helps, and empowers individuals touched by special needs. The TERI Campus of Life models a more integrated society where the entire community learns, creates, and lives well side-by-side.

Here at TERI, health and wellness are integral parts of our culture for both staff and clients. “Fit for Life” is a core value, and all staff are expected to actively participate in TERI wellness programs and personally commit to the agency philosophy of being “Fit for Life.” We have an on-site Fitness Center with a full-time Wellness Team who can help you design personal fitness goals and nutrition plans; additionally, there are many opportunities for individual and group exercise classes offered at times that fit your personal schedule. TERI culture ensures the health and wellness of each client is a top priority.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER –

TERI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. At TERI, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy and related medical conditions, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status and any other characteristic protected by applicable law. TERI believes that diversity and inclusion among our employees is critical to our success, in touching the lives of those we serve and seeking to recruit. We strive to develop and retain the most compassionate and talented people from an extensive and diverse candidate pool.