Returns Processor

GENERAL DESCRIPTION:

Manage the inspection, sorting, and processing of customer-returns. Assists in maintaining inventory accuracy, verifying part compatibility and fitment issues, minimizing loss, and ensuring customers receive timely refunds, exchanges, or warranty resolutions.

RESPONSIBILITIES:

Receive and unpack customer returns verify contents against system and packing slips Inspect returned products for damage, wear, missing hardware/components, or signs of improper installation Identify & Sort items so they may be properly disposition: resellable, refurbishable, vendor return, warranty, or scrap Repackage items appropriately for restocking, vendor return, or manufacturer warranty claims Coordinate with customer service and product teams on fitment disputes, installation-related damage claims, or warranty eligibility Flag recurring defects, packaging issues, or vendor quality concerns to management Maintain a clean, organized, and safe returns area, including proper handling of any hazardous materials (e.g., fluids, batteries) Operate warehouse equipment (hand trucks, pallet jacks, label printers, barcode scanners) as needed Assist with the receipt of incoming parts as needed. All other duties as assigned.

REQUIRED SKILLS AND EXPERIENCE:

Basic mechanical aptitude Experience with barcode scanners and warehouse management software (WMS)

QUALIFICATIONS:

High school diploma or equivalent required Prior experience in automotive parts, auto retail, or warehouse/fulfillment environment strongly preferred Working knowledge of automotive parts terminology and basic fitment concepts Basic computer skills, including data entry and inventory management systems Strong attention to detail, especially with part numbers and compatibility Good communication skills and a customer-focused mindset Ability to work independently and as part of a team in a fast-paced environment

PHYSICAL REQUIREMENTS:

Continuous (6 to 8 hours) standing and repetitive motions, including bending, squatting, twisting, pushing, and pulling Good hand and eye coordination Required to repetitively lift from 5 to 50 lbs. including reaching above shoulder level, at and below waist level depending on the job Hand dexterity and strength to include simple grasping, power grasping, and fine motor skill manipulation. Safety equipment provided based on the specific job. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. #J-18808-Ljbffr American Expedition Vehicles