Operations Manager 1

Position Overview:

This position is the entry level of the Operations Manager classification. The incumbent will assist with insuring that Pike Engineering is increasing market share and market penetration while continuously maintaining quality services in the assigned geographic area. The incumbent will provide management of day to day operations that they are assigned to. The incumbent will provide/assist in the training and mentoring of design/engineering staff that they are responsible for. Typically, this position will be responsible for 1-2 profit centers and a staff of less than 20 employees.

Duties & Responsibilities

Position subject to supervision of progress and results. Among the incumbent’s major responsibilities are the following:

• Support the organization’s vision and strategy and demonstrate initiative and personal accountability to meet work demands according to the highest standard.

• Exhibit the highest day to day standards and demonstrate the highest level of business ethics and consistently adheres to and promotes key values and principles in all transactions.

• Communicate regularly with the clients’ management and Pike Engineering’s RD/RVP to assure that the employees of Pike Engineering under their area of responsibility are all productive and responsive to the needs of the client(s).

• Maintain strong employee retention through effective interpersonal contact and with fair and equitable administration of company policies and procedures.

• Manage and be accountable for the financial performance (profit/loss) of assigned profit centers. Responsibilities include the accuracy of all invoices and payables, WIP calculations, determination of appropriate pay rates and contract bill rates as well as review of monthly DVPC financial statements for accuracy and completeness.

• Communicates with Pike Engineering employees under their area of responsibility to assure all are productive, making reasonable progress in their classification and helping to address and bring forth/solve employee concerns.

• Provide formal employee appraisals to employees within area of responsibility with the approval of the RD/RVP.

• Assist the RD/RVP and corporate personnel in the marketing of Pike Engineering’s design/engineering services to existing clients or solid prospects within the assigned region.

• Maintain good rapport with all clients and prospects.

• Employ additional personnel in billable positions and or projects when the need for additional staff is apparent with prior approval of the RD/RVP.

• Suspend and/or remove a subordinate from service as per corporate guidelines. Termination of a subordinate’s employment will be the decision of the OMI with RD/RVP counsel and in accordance with company policies and procedures.

• Investigate of all accidents (vehicular or personal injury) and claims (property damage, workers compensation, unemployment, etc.) within the assigned region. A written report will be submitted in a timely fashion on all such investigations.

• Maintain company equipment and resources assigned to him/her and will monitor the condition and use of equipment and resources assigned to Pike Engineering employees in the incumbent’s area of responsibility.

Requirements

• Graduate with a four-year degree in Engineering or Business from an accredited four-year college or an equivalent combination of education and experience is required.
• Eight (8) to Ten (10) years of experience in the energy or communications utility industry is required.
• Two or more years’ experience in management or supervisory role is preferred.
• Incumbent must be fluent in business technology applications.
• Demonstrated leadership qualities are a must.

Skills, Abilities and Knowledge:

• Excellent organizational and planning skill

• Demonstrated skills in verbal/written communications

• Demonstrated negotiating and decision-making skill

• Demonstrated management and business skills

• Demonstrated skills in providing leadership, motivation, vision, and direction

• High energy level with the ability to work in a fast paced, ambiguous environment

• Proven success in developing and maintaining customer relationships

• High commitment to achieving goals and plans

Other Skills/Abilities

• Self-Motivated

• Work independently

• Team-Oriented

• Customer Oriented

• Able to manage multiple tasks and provide leadership to other team members.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Pike Engineering is an equal opportunity employer

EOE/Minorities/Females/Vet/Disabled

Pike Engineering is a Non-Union Company

About Us

Founded in 1945, Pike is a leading provider of construction, repair and engineering services for electric and gas utilities, as well as telecommunications companies with a growing portfolio of turnkey renewable projects. We work with hundreds of utility clients across the country, and we continuously expand our offerings to supply our customers with the ideas, technology, experience, manpower and equipment to perform any job.

“Essential” is the one word that sums up who we are, the work we do and what our people mean to us. Each of our employees plays a critical role in ensuring that infrastructure systems are up and running when people and businesses need them.

Pike is a family-oriented workplace with a strong culture of safety, collaboration, innovation and exceptional customer service.

Engineering

Pike Engineering employees play critical roles in ensuring that essential services like electric power, gas, telephone and wireless communications are up and running when people and businesses need them. We offer engineering opportunities in transmission and distribution, substations, smart meter technologies, renewable energy, telecommunications, storm damage assessment and more.