DRAYAGE CUSTOMER SERVICE SPECIALIST

Job Summary
We are seeking a Drayage Customer Service Specialist who enjoys working with a responsive operations team, supportive leadership, and a collaborative environment where accuracy, communication, and timely problem-solving are valued.
This role supports daily container transportation operations in a fast-paced logistics and import-export environment, serving as a key communication point between customers, carriers, dispatch teams, drivers, and terminal systems.

This is a strong opportunity for a transportation customer service professional who understands drayage operations, container tracking, empty returns, and shipment follow-up.

Key Responsibilities:
- Managing drayage orders from initial entry through delivery and empty container return.
- Monitoring containers through terminal systems and providing timely shipment updates to customers and internal teams.
- Coordinating with customers, carriers, dispatch, and drivers to support on-time pickups, deliveries, and returns.
- Tracking empty returns, restrictions, appointments, container status, and related shipment requirements.
- Obtaining written approval for accessorial charges and uploading required documentation into the TMS.
- Resolving customer concerns, shipment delays, transportation issues, and documentation needs promptly and professionally.

- Pay Range: $24 to $27 per hour, DOE.
- Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
- Job type: Temp-to-hire.
- Location: Compton, CA 90220. 100% Onsite.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills:
- 2+ years of transportation, trucking, intermodal, logistics, or customer service experience.
- Previous experience in drayage.
- Working knowledge of drayage operations, container tracking, terminal systems, and empty return processes.
- Strong communication, customer service, follow-up, and issue-resolution skills.
- Ability to manage multiple shipments, deadlines, customer requests, and operational priorities.
- Detail-oriented approach with strong documentation accuracy and organizational skills.
- Comfortable working in a fast-paced, deadline-driven logistics environment.

Preferred Qualifications:
- Experience using a transportation management system (TMS).
- Dispatch experience supporting drivers, carriers, or container transportation operations.
- Prior experience in wholesale trade, import-export, freight forwarding, or port-related logistics.