Customer Support Team Lead - Overnight (Fully Remote)

• Be obsessed with improving the Mudflap customer experience and driving industry-leading satisfaction.
• Respond quickly to agent questions, empowering them to resolve customer issues promptly.
• Track live shift metrics and address omnichannel ticket handling, wait times, and escalations.

What We're Looking For:

• 3+ years in a leadership or supervisory role directly managing customer support agents.
• 4+ years in remote customer support within fintech or tech startups.
• Strong written and verbal communication skills and a data-driven problem-solving mindset.

What We Offer:

• Competitive salary and equity in a high-growth startup.
• Multiple health benefit options and 401(k) matching.
• Responsible Time Off and opportunities for major career growth.

Mudflap

Mudflap is modernizing the $1 trillion trucking industry by helping over 100,000 underserved small businesses save on fuel, processing billions in annual payment volume. Backed by top-tier investors and included in the Forbes Fintech 50, the company is a profitable fintech startup with a team from Disney, Uber, Google, and more.

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