Crew Leader

Job DescriptionJob DescriptionAbout the Role:Bruster's of Winchester is looking for an enthusiastic and motivated Crew Leader to join our team in Winchester, VA! This is a fantastic opportunity to step into a leadership role at one of the most beloved ice cream brands around, where every shift is a chance to create sweet memories for our guests.Responsibilities:Lead and motivate crew members during shifts to ensure smooth, efficient operationsProvide exceptional customer service and model positive guest interactions for the teamPrepare and serve ice cream products, sundaes, cones, and specialty items with consistency and qualityOpen and/or close the store following established procedures and checklistsMonitor food safety, cleanliness, and sanitation standards throughout the shiftTrain and support new team members on products, procedures, and service standardsHandle cash transactions, POS systems, and basic shift reporting accuratelyRequirements:Previous experience in a food service, quick service, or retail environment preferredPrior supervisory or team lead experience is a plusStrong communication and interpersonal skills with a positive, team-first attitudeAbility to work a flexible schedule including evenings, weekends, and holidaysReliable, punctual, and able to thrive in a fast-paced environmentMust be able to stand for extended periods and lift up to 30 lbsFood handler certification or willingness to obtain upon hireAbout Us:Bruster's of Winchester is a proud local franchise of Bruster's Real Ice Cream, a nationally recognized brand known for making fresh, high-quality ice cream right in the store every day. Our guests keep coming back for the incredible flavors and the warm, welcoming experience our team delivers. We take pride in fostering a fun, supportive work environment where our employees grow, have a great time, and make people smile — one scoop at a time!