Sales Associate

Since 1926, Pete’s ACE Hardware has been a fixture in Castro Valley, offering the very best in helpful advice and friendly service to their many customers. Founded by Peter Selmeczki, a Hungarian immigrant, Pete’s ACE Hardware has been in the same location on the boulevard since the day it opened.

We are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Previous hardware experience is a plus but not a requirement as we provide training.

Position Summary: 

The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise products, and support the store management team. 

The major responsibilities for this position include:

• Actively participate in daily huddle meetings 
• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders 
• Answer customers’ questions and provide information on products, procedures, and policies 
• Assist in the training and development of peers 
• Assist in the company’s inventory maintenance practices 
• Conscious of shoplifting activity 
• Ensure each customer receives outstanding service that follows the S.A.L.E.S process and by mystery shop standards 
• Execute the daily operational, day-to-day goals and priorities assigned by store management 
• Maintain awareness of all promotions and advertisements. 
• Make new product recommendations to store management based on customer feedback
• Merchandise products on store fixtures according to store planograms
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized 
• Responsive of safety issues 
• Sign and merchandise products in the store as necessary
• Solicit customers to open an Ace Rewards card 
• Stock merchandise as necessary
• Uphold merchandising and store cleanliness standards. 
• Perform other tasks as assigned from time to time by store management.
• Job responsibilities may change based on the needs of the business. 

The minimum requirements for this position include:

• A commitment to service excellence and customer satisfaction 
• Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business 
• Ability to communicate with associates and customers 
• Able to operate a computer
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task 
• Solid team player with excellent interpersonal skills 

The minimum physical requirements for this position include:

• Ability to climb a ladder
• Ability to stand for an extended period (6-8 Hours)
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth. 
• Must be able to lift up to forty (40) pounds frequently to load and unload customer orders. 

Pay, Benefits, and Perks:

• Paid time off
• Health Insurance for medical and dental
• 401K
• Profit sharing
• Employee discounts on product

Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a future, a purpose, and a community with us.

Benefits

• Health insurance
• Employee discount
• 401(k)
• Paid time off
• Dental insurance
• Profit sharing