Career Coach/Case Manager

Job Title: Career Coach/Case Manager Location: Marion North, Indianapolis, Indiana 46220 Responsibilities Manages a caseload of participants and provides work readiness counseling and mentoring Assesses participant competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutions Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals Maintains information about area resources and employers Ensures participant accountability and attendance; tracks and maintains employment retention goals Provides government agencies with prompt notification that a participant has lost or reduced hours of employment Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues Provides information to participants on available training and/or jobs that will lead to advancement Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency Facilitates customer access to training, education, and to employment services, as well as job-specific information; provide case management to customers at the appropriate level Qualifications Associate’s degree from an accredited university or college, or 12 months of related work experience Excellent verbal and written communication skills Demonstrated customer service skills Familiarity with the communities being served, with knowledge and understanding of local needs and resources One to three years’ experience in workforce development or related programs preferred Travel requirements: Frequent Local Travel Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr RADcube