Automotive Service Advisor

Sales & Service AdvisorAre you ready to join the winning team? At Frontier Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.Sales & Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle's needs. A Sales-Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, Basic Mechanical Knowledge.Responsibilities include:Perform all duties and skills of a Sales & Service AdvisorUnderstand the skills and processes of Service Technician (Retail & Commercial)Conducting an in-depth conversation regarding the customer's vehicle to identify apparent tire and mechanical needs.Ability to document the customer's concerns and collect relevant information.Recommending services based on the vehicle's condition and the customer's concerns.Providing clear explanations of recommended tires and/or services, including costs and timeframes.Providing customers with accurate cost estimates for proposed tires and/or services.Scheduling of tires and mechanical serviceHigher level of communication with service technicians and customers.Suggest preventive maintenance services and recommend additional services when appropriate.Educating customers about the importance of routine maintenance.Ordering necessary Tires and Parts for customers.Understanding inventory and ensuring the availability of required tires and partsEducating customers on best practices and answering questions.Qualifications include:High School Diploma or EquivalentTechnical or vocational training courses in automotive repair, tire technology, or a related field are a plus.Willingness to pursue continued training as it pertains to the job description and dutiesValid driver's license and acceptable driving record requiredPrior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).The ability to upsell services and products based on vehicle condition and customer needs.Compensation: $15.00 - $20.00 per hour