Learning Support Specialist - Oncology

Job Description

Job Description

About Us

Valkyrie Clinical Trials (VCT), a Flourish Research Company, is a leading Oncology multi-site clinical research network with expertise in Oncology research. VCT approaches clinical research with a deep sense of humanity, compassion, and sincere kindness. VCT was founded by leading Clinical Oncologist, Dr. David Berz, and has multiple sites spanning California in Century City, Panaroma City, and Murrieta, and has recently expanded to Denver, Colorado.

Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU! 

We are actively hiring an Oncology Learning Support Specialist to support our Denver, Colorado or Century City, Los Angeles sites.

Shift: Monday- Friday normal business hours
Location: Onsite
FLSA Classification: Exempt
Compensation: $70,000.00-$80,000.00

Requirements

ESSENTIAL JOB FUNCTIONS:

• Provide structured, hands-on training to oncology clinical research staff on study workflows, protocol execution, investigational product handling, patient safety, and company SOPs.
• Deliver onsite coaching for oncology-specific clinical research procedures, including complex protocol implementation, patient visit workflows, investigational product accountability, adverse event documentation, and sponsor expectations – with particular emphasis on oncology modalities such as RLT, CAR-T cell therapy, and other complex regimens.
• Support onboarding and competency development for oncology site personnel, ensuring staff are prepared to execute study responsibilities to first-time quality standards from day one.
• Monitor adoption of oncology best practices and identify opportunities to improve protocol compliance, patient safety, and study execution with particular attention to impacts on patient recruitment timelines and first-time quality in source documentation and data entry.
• Partner with site leadership and cross-functional stakeholders to ensure successful organizational and departmental orientation as well as technical training of assigned job responsibilities and Flourish with best practices.
• Identify gaps in knowledge, workflow execution, or compliance and recommend corrective actions in a timely and structured manner.
• Support leadership in developing and maintaining training plans that drive continuous improvement across assigned sites.
• Monitor employee performance post-training using competency assessments, observation checklists, and quality metrics to evaluate training effectiveness, close identified gaps, and inform future learning interventions.
• Proactively surface and address improvement opportunities or concerns; lead or participate in performance improvement projects and process improvement efforts across the oncology network.
• Assist in creation, review, and revision of Flourish SOPs to address process issues and improvements identified through site training and operational initiatives.
• Contribute to the creation and maintenance of training content, job aids, and tools to support effective knowledge transfer, including oncology specific resources for complex modalities such as RLT and CAR-T cell therapy.
• Participate in cross-functional projects to enhance training content, delivery methods, and user experience.
• Embed with site teams during study startup to deliver early-phase protocol walkthroughs, support site activation readiness, and ensure staff are prepared for patient enrollment prior to first visit.
• Support investigator orientation and protocol education in coordination with site leadership, serving as a resource for PIs and physicians on study-specific procedures and compliance expectations.
• Serve as the primary point of contact for training-related follow-up arising from sponsor monitoring visits, CRA feedback, audits, and inspections; develop and deliver corrective training plans in response to identified findings.
• Demonstrate proficiency in electronic data capture systems, Electronic Medical Records (EMRs), eDocs platforms, and CTMS tools used across Flourish sites; support staff adoption of technology-enabled workflows and contribute to standardization of eDocs processes across the oncology network.
• Travel as needed to clinical research sites within assigned region, sometimes at short notice, to provide hands-on support and training.
• Additional duties as assigned by management.

PHYSICAL REQUIREMENTS AND/OR ENVIRONMENTAL FACTORS:

• Work is performed in a remote or office setting.
• Travel may be required up to 40%.
• Daily computer use.
• Occasional evening and weekend work schedules.
• Ability to properly lift thirty-five pounds and occasionally more than thirty-five pounds.
• Ability to drive and daily availability of an automobile.
• Exposure to human bodily fluids, laboratory processing procedures, and subject/participant care preferred.

Experience:

• Minimum five years of clinical research experience, including at least three years supporting clinical oncology trials in a patient-facing or site operations role.
• Must have some experience in training and/or mentoring colleagues that may include creation of training tools, teaching new skills, or providing support through process changes.
• Demonstrated knowledge of Good Clinical Practice (GCP), ICH Guidelines, FDA regulations, and Sponsor and IRB requirements.

Knowledge and Skills:

• Strong understanding of oncology clinical trial workflows and site operations.
• Knowledge of oncology treatment pathways and patient care considerations.
• Experience supporting complex oncology protocols.
• Familiarity with oncology endpoints, adverse event reporting, and protocol compliance.
• Working knowledge of chemotherapy, immunotherapy, targeted therapies, and emerging oncology treatments.
• Experience supporting Radioligand Therapy (RLT), CAR-T cell therapy clinical trials or other complex oncology therapeutic areas is strongly preferred.
• Excellent communication and presentation skills to deliver training effectively to diverse audiences.
• Excellent oral and written communication skills.
• Excellent computer skills, including Microsoft Office 365 products
• Experience in writing and reviewing Standard Operating Procedures.
• Experience with managing or utilizing a Learning Management System (LMS) is a plus.
• Ability to think independently and influence when appropriate.
• Identify and implement process improvements for increased efficiency.
• Build and foster relationships across teams.
• Ability to manage multiple priorities, projects and deliverables effectively.
• Ability to identify and address training challenges and adapt training strategies as needed.
• Contribute to the development of multiple learning projects simultaneously.
• Strong interpersonal skills to build rapport with local managers, employees, and stakeholders.
• Serve as preceptor, mentor and subject matter expert in department. 

Benefits

Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, employee referral program, employee assistance program, life insurance, disability insurance, and a generous PTO plan covering vacation, sick, personal days and 8 paid holidays. 
Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.