Endpoint Services Specialist

Role Organization

Role Title: Endpoint Services Specialist

Division - Center - Team: Service Operations

Reporting to: Endpoint Services Manager

Company Overview

At NetCov, we specialize in delivering cutting-edge IT and cybersecurity solutions designed to protect and optimize the digital infrastructure for the industries we serve. We differentiate ourselves from our competition through our deep and intimate knowledge of our customers' business.


About the Role

The Endpoint Services Specialist is responsible for the preparation, deployment, and lifecycle support of endpoint devices across client and internal environments. This role ensures workstations and related endpoint technologies are configured, secured, and delivered according to NetCov standards and client requirements. Endpoint Services Specialists execute device provisioning, configuration, and refresh activities while maintaining quality, documentation, and operational consistency. The role works closely with Endpoint Services Technical Leads, Service Desk teams, Procurement, and Platform & Automation teams to ensure endpoint deployments are completed accurately and efficiently. This position plays an important role in maintaining device readiness, supporting endpoint-related service requests, and contributing to scalable and repeatable endpoint deployment processes.

Accountabilities

Primary Accountability 1: Endpoint Device Provisioning & Deployment

• Stage, configure, and deploy endpoint devices using standardized deployment processes and tooling.
• Build and provision devices using modern device management platforms (e.g., Microsoft Intune, Windows Autopilot, Jamf).
• Ensure devices are configured according to client-specific standards, security requirements, and deployment documentation.
• Validate operating system integrity, application availability, and system functionality prior to deployment.
• Coordinate with internal teams to ensure devices are ready for onboarding events, refresh cycles, or client deployments

Primary Accountability 2: Endpoint Software and Application Deployment

• Install and configure operating systems, standard applications, and client-specific software packages.
• Apply system updates, patches, and security configurations during the deployment process.
• Assist with application installation and configuration troubleshooting prior to device delivery.
• Support application packaging and deployment processes in collaboration with the Endpoint Services Technical Leads.

Primary Accountability 3: Quality Assurance & Deployment Validation

• Conduct quality assurance checks on endpoint builds to ensure compliance with NetCov and client standards.
• Identify and resolve configuration or deployment issues prior to device shipment or delivery.
• Document and escalate recurring issues to Endpoint Technical Leads to support continuous improvement of deployment processes.
• Assist in refining endpoint deployment procedures to increase efficiency and reduce failure rates.

Accountability 4: Endpoint Inventory & Asset Lifecycle

• Support asset tracking and documentation for devices staged or stored within the NetCov warehouse.
• Update asset records and maintain accurate device lifecycle documentation during build, shipment, and return processes.
• Assist with inventory organization, labeling, and device preparation for shipping.
• Ensure proper documentation of device serial numbers, asset tags, and client allocation records.

Accountability 5: Shipping, Logistics,& Device Handling

• Prepare devices for shipment including packaging, labeling, and coordinating delivery logistics.
• Support device return processing, refurbishment preparation, and decommissioning workflows.
• Follow established chain-of-custody procedures to ensure secure handling of devices throughout deployment and return processes.
• Maintain organized staging areas for incoming and outgoing equipment.

Accountability 6: Endpoint Support Collaboration

• Assist Service Desk teams with endpoint-related support requests and troubleshooting when required.
• Respond to internal tickets related to device builds, configuration adjustments, or deployment issues.
• Escalate complex endpoint issues to Endpoint Technical Leads or the Endpoint Services Manager.
• Maintain clear documentation and ticket updates to ensure visibility into device deployment progress.

Accountability 7: Security, Compliance & Risk Alignment

• Maintain accurate documentation for endpoint build procedures, client configuration requirements, and deployment workflows.
• Provide status updates on assigned build tickets, deployment projects, and endpoint tasks.• Contribute feedback to improve endpoint deployment processes, automation opportunities, and operational workflows.
• Support knowledge sharing within the Endpoint Services team to improve consistency and operational efficiency.

Knowledge, Skills, and Abilities (KSAs) Required

Problem-Solving and Time Management:

• Ability to diagnose and resolve endpoint configuration or deployment issues efficiently
• Experience using troubleshooting tools and standard technical diagnostic techniques.
• Strong organizational skills with the ability to manage multiple device builds and tasks simultaneously.
• Ability to follow documented procedures while maintaining accuracy and attention to detail.

Communication and Interpersonal Skills:

• Strong written and verbal communication skills when coordinating with internal teams and clients.
• Ability to clearly document technical configurations and deployment activities.
• Commitment to delivering a positive client experience through accurate and timely device preparation.
• High attention to detail to ensure proper asset documentation and ticket updates.

Technical Competencies

Qualifications and Experience:

• 1-3 years of experience in endpoint services, workstation deployment, or IT support within an MSP or enterprise environment.
• Experience with Microsoft Windows operating systems (Windows 10/11); macOS experience is a plus.
• Familiarity with endpoint deployment and device management tools such as Microsoft Intune, Autopilot, or Jamf.

• Experience with workstation imaging, device staging, or endpoint provisioning processes.

Preferred Qualifications:

• Familiarity with MSP tools such as Halo PSA, ConnectWise PSA, or RMM platforms.
• Experience supporting device refresh initiatives or large-scale endpoint deployments.
• Entry-level industry certifications such as CompTIA A+, Network+, Microsoft certifications, or similar.

Role Logistics

• This is a full-time position
• Standard hours based on defined business schedule; however, occasional availability outside of these hours may be required to support urgent client needs, time-sensitive escalations, or seasonal project demands.
• Flexibility is expected during high-priority events or emergencies, and advance notice will be provided whenever possible.

• This role requires 5 days a week working in-office