Service Manager

Service Manager Opportunity

Are you the kind of leader who keeps the shop moving, the team focused, and the customer satisfied? If youre a high performing Service Manager who leads from the front, solves problems before they reach the customer, and brings structure to the chaos, Brinson Auto Group wants to talk to you. Were looking to add a Service Manager who brings professionalism, accountability, and operational discipline to every part of the fixed ops process. This role is about more than schedules and ROs its about building a team, driving results, and creating a department that runs the right way, every day.

What Were Looking For:

• 35 years of experience in Automotive Service Management
• A strong technical foundation, either through past wrench turning experience or deep mechanical knowledge
• A leader who trains, motivates, and holds their team accountable
• Someone who communicates clearly with techs, advisors, and customers alike
• A process-focused operator who understands productivity, CSI, and profitability metrics
• A steady, level-headed presence in a fast paced environment

What Were NOT Looking For:

• If you avoid confrontation, shy away from accountability, or struggle to manage people this isnt the right fit
• If your rsum shows constant movement from store to store, this likely isnt the opportunity for you Were looking for someone who wants to plant roots, take ownership, and lead with pride

What We Offer:

• A stable and growing dealership group with strong leadership support
• A competitive compensation plan with real upside for strong performers
• A team culture built on doing things the right way
• Room to grow into upper fixed ops leadership within the group

Job Summary:

The Service Manager is responsible for overseeing all operations in the service department ensuring efficiency, accuracy, and a high level of customer satisfaction. This includes managing advisors, technicians, porters, detailers, and administrative support staff.

Duties and Responsibilities:

• Lead daily service operations, including advisor performance, technician productivity, and customer satisfaction
• Hire, train, and develop all service department staff
• Monitor RO flow, dispatch, and technician efficiency
• Ensure repairs are completed properly and on time
• Handle customer escalations and follow up on CSI issues
• Work with the Parts Manager to reduce downtime and support production
• Track departmental performance including revenue, gross profit, and expenses
• Collaborate with other departments to improve internal communication and workflow
• Conduct weekly team meetings and participate in leadership meetings
• Maintain manufacturer and company compliance requirements
• Build and maintain a culture of quality, consistency, and high standards

Qualifications:

• High school diploma or GED required
• 35 years of dealership service management experience
• Strong customer service and team building skills
• Experience with dealership DMS systems and service scheduling software
• Working knowledge of Microsoft Office
• Valid drivers license and clean driving record
• Professional appearance and strong work ethic
• Strong problem solving, communication, and multitasking ability

Working Conditions:

• The position requires working both indoors and outdoors in a dealership shop environment
• Must be able to work full time, including weekends when necessary

If youre serious about running a productive service department, building a strong team, and being part of a dealer group that values leadership and longevity we want to hear from you. Send your rsum and a short statement of interest today. Lets build something great.