Marketing Operations Manager

Marketing Operations ManagerNew York City, New YorkInspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub).The RoleWe're expanding our CRM operations team and looking for a Marketing Operations Manager to help scale and strengthen the systems and processes we've already begun building. This is a highly impactful role where you'll partner closely with our existing CRM leadership and collaborate with marketing, sales, and student success teams to drive efficiency as we continue to grow globally.In this role, you'll support and enhance our CRM operations by improving workflows, refining processes, and ensuring our systems evolve alongside the business. You'll work hands-on in HubSpot, helping enable DTC sales motions, reporting, and day-to-day execution across teams. If you enjoy translating business needs into scalable CRM solutions and thrive in a fast-paced, collaborative environment, this role will be a great fit.You'll play a key role in scaling Inspira's revenue funnel by supporting process improvements, enabling teams with the right tools and data, and contributing to actionable business insights. The ideal candidate is detail-oriented, proactive, and brings a strong bias toward action, problem-solving, and continuous improvement.This is an in-person role requiring 5-days a week attendance in our Gramercy office.ResponsibilitiesCollaborate with sales, marketing, and operations teams to enhance operational excellence and rigor in the businessDefine, develop, and implement sales, marketing, and student success support systems and scalable processesWork closely with key stakeholders/cross-functional teams to understand operational needs and improve existing workflowsEducate the sales, marketing, and student success teams about process changes and system updates, keeping them informed about change managementAssist the team in finding simple and scalable process solutions for day-to-day challengesEnsure data accuracy in HubSpot CRMLead all attribution infrastructure - UTM tracking, Google Analytics, Ad platformsIntegrate all of our platforms, e.g., GTM, GA4, and HubSpotIntegrate our third-party tools with GTM, GA4, and HubSpot (e.g., webinar tools, outgrow, etc.)Write and maintain documentation for operation processesPrepare ad hoc analyses and participate in special projects as neededCreate and maintain reports and dashboards that facilitate quick decision-making at scaleDrive process improvement, adoption, and effectiveness at all levels of the sales processQualifications4+ years of experience in Business, Sales, Success Operations, or a similar roleProven experience collaborating with sales, marketing, and operations teams to drive strategic initiativesBachelor's degree required, Masters degree preferredExperience in a startup environment and a demonstrated ability to work within a scaling team, ideally having been part of a team with less than 50 employeesStrong knowledge and understanding of sales and customer success disciplinesSolid functional understanding of HubSpot CRM, with robust experience in creating and maintaining reports and dashboardsExcellent analytical thinking skills, with the ability to break down ambiguous problems into clear, manageable components and identify optimal solutionsExceptional verbal and written communication skills, along with strong organizational abilities; experience in project or program management is a plusStrong problem-solving and troubleshooting skills, with the ability to escalate issues and roadblocks as necessaryCommitment to drive actionable outcomes and resultsAbility to balance a sharp focus on measurable outcomes with genuine empathy for people, customers, and the business. Flexible team player with a proactive approachHigh energy, humility, and the capacity to work effectively with diverse personalitiesThis is a hands-on position; the ideal candidate must be willing to "roll up their sleeves"What we look forA passion for cultivating authentic connectionsIndividuals who embody a winning attitudeA mindset fueled by curiosityDetermination to hustle and overcome challengesAn infectious enthusiasm and adaptabilityBoundless energy and relentless tenacityWhy you'll love InspiraAmazing people with a great vision and valuesMission-driven team culture focused on student successYour work directly impacts the lives and careers of students across the globeHealth, dental, and vision insurance, base plans 100% employer paidFlexible paid time off (PTO) and paid holidays401(k) with company match