Patient Access Manager

Job Details Level: Management Position Type: Full Time Salary Range: $33.85 – $47.12 Hourly Job Shift: Day Location: Main Campus – Staples, MN 56479 About Lakewood Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality, personalized healthcare for a lifetime, Lakewood prides itself on remaining fiercely independent to prioritize its patients, staff, and communities in all decisions. Voted as one of Star Tribune’s Top Workplaces for the sixth year in a row, Lakewood provides a solid foundation of family practice providers with access to best-in-class specialty services, all right here at Lakewood. Lakewood Health System provides compassionate, quality care to the Brainerd Lakes region and beyond. About the Patient Access Team The Patient Access Representative is responsible for providing professional reception and scheduling services to patients, visitors, and staff in a growing clinic setting. Applicants should have 5‑star service standards, be detail‑oriented and able to multi‑task and problem‑solve. This team works closely with patients, providers, and clinic nursing staff to ensure a well‑rounded care experience for patients. It is the first point of contact for patients and visitors, which makes this position an integral part of the care team. Mission for Position At Lakewood Health System, every exceptional patient experience begins with access. We are seeking a collaborative, strategic leader to oversee Patient Access services while driving operational excellence, improving the patient experience, and supporting strong financial performance. Duties & Responsibilities Lead, coach, and develop a high‑performing Patient Access team. Oversee scheduling, registration, insurance verification, and referral operations. Optimize provider schedules and workflows to improve access and efficiency. Monitor key performance indicators and implement process improvements. Lead cross‑functional projects focused on operational excellence and patient experience. Collaborate with Revenue Cycle, IT, Clinical Informatics, and clinic leaders to improve front‑end revenue cycle performance and data integrity. Support implementation of new technologies and workflow enhancements. Qualifications Associate degree in Healthcare Administration, Business Administration, Healthcare Management, or related field required; Bachelor’s degree preferred. Three years of healthcare operations, patient access, scheduling, registration, or revenue cycle experience required. One year of leadership experience required. Experience leading projects or process‑improvement initiatives preferred. Epic or electronic health record experience preferred. Ideal Candidate A collaborative leader and relationship builder. Organized with strong project management skills. Data‑driven and focused on continuous improvement. An effective communicator who partners well across departments. Passionate about improving patient access and delivering exceptional service. Benefits Generous Planned Time Off & Wellness Time Off 401K Match Annual tuition assistance of $2,000 per year Best‑in‑region employer HSA contributions Employer‑paid premiums for individual‑only healthcare coverage Equal Employment Opportunity Statement Lakewood Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr