Automotive Technician (General Service, C, B & A Levels)

ACG Car Care Technician

Position Schedule/Shift: Service center hours are MondayFriday, 7:30 a.m.6:00 p.m., and Saturday, 8:00 a.m.4:00 p.m. Schedule and shift assignments will depend on the technician position and level.

Position Summary: ACG Car Care Technicians complete routine scheduled maintenance service on automobiles and trucks, as directed by a manager or Service Advisor. They spend their day performing basic automotive repair, adjustments and maintenance procedures, including, but not limited to; oil changes, tire replacement & repairs and general vehicle maintenance.

Key Responsibilities:

• Drive vehicles into service bays, prepare them for, and complete digital vehicle inspection
• Performs general automotive maintenance and repairs
• Test drive vehicles and prepare vehicles for delivery to customers, after necessary repairs and maintenance are complete
• Keep the shop clean and organized to ensure a positive member/customer experience
• Learn from Technician A, B, and C colleagues to further advance your career

Technician C:

• All General Service Tech opportunities plus:
• Perform automotive repairs, adjustments and maintenance procedures as outlined on repair orders
• Complete fluid exchanges, alignments, brake services, basic repair, and maintenance services, etc.

Technician B:

• All Tech C opportunities plus:
• Work with, mentor, and train less experienced Technicians
• Performs all Service Technician C duties plus advanced repair and maintenance services.

Technician A:

• All Tech B opportunities plus:
• Work with, mentor, and train less experienced Technicians
• Complete electrical repairs, diagnostic repairs, drivability diagnostics, etc.

Qualifications:

Minimum Qualifications: All Service Techs

• Have a High School diploma, GED, or technical school certification
• Possess a valid driver's license
• Have mechanical aptitude
• Are knowledgeable about automotive and/or truck systems, tools, and technical resources, and can independently perform a variety of basic repairs and maintenance of automobile and truck vehicles
• Understand and consistently demonstrate the proper use of equipment and tools used in such repair and maintenance, and the need to maintain a clean, safe, and organized work area.
• Can consistently provide exceptional customer service and improve customer service scores

Work Environment:

• May experience loud noises and odors intermittently in the shop environment.
• This position involves standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)
• Must have own tools appropriate for their skill level for use in the center.
• Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.
• Must be able to maintain working on your feet in a concrete facility for the entire work shift.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

• Pay rates starting at (rate based on experience + annual bonus eligibility)
• General Service Tech: $15 - $17 hourly
• C Technician: $17 - $25 hourly, based on production
• B Technician: $40,000 - $70,000+; hourly base with a weekly production bonus opportunity.
• A Technician: $65,000 - $110,000+; hourly base with a weekly production bonus opportunity.

Benefits

• Health & Wellness
• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• Financial Protection & Insurance
• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
• Retirement & Savings
• 401(k) plan to support long-term financial goals.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre- or post-tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Time Off & Leave
• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays:
• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.
• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Career Growth & Education
• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.
• Additional Perks
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period: This position is open and accepting applications on an ongoing basis and may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit