Assistant Manager

Assistant Manager PositionIf you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin'/Baskin' Robin's franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise!Assistant Manager ResponsibilitiesAssistant Managers are 18+ and will be responsible for coaching crew members throughout their shift to execute Dunkin'/Baskin' operational standards and deliver a great guest experience.Responsibilities:Work in a team environmentSupport a respectful team environmentCommunicate shift priorities, goals and results with team membersSupport the training of crew members as requestedProvide coaching and feedback to crew membersMaintain operational excellenceCreate and maintain a guest first culture in the restaurantResolve guest issuesEnsure brand standards, recipes, and systems are executedMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state lawsDrive profitabilityDrive sales goals and resultsExecute restaurant standards and marketing initiativesManage cash over/short during shiftEnsure all products are prepared according to brand standardsDrives Sales Growth:Takes accountability for understanding all in-store marketing promotionsExecutes new product roll-outs including selling to guests and product executionEnsures the restaurant is well maintained including cleanliness during shiftUtilizes appropriate suggestive sellingBrings product issues to the attention of the restaurant managerCompetencies:Guest FocusUnderstands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following brand recommended guest recovery processPassion for ResultsSets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision MakingIdentifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & InfluenceDevelops and maintains relationships with team without violating the fraternization policyOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsSkills/Qualifications:Restaurant, retail, or supervisory experienceMath and writing skillsBasic computer skillsHigh School diploma or equivalentMany Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.