Senior Manager, Global Product Owner E-commerce

Senior Manager, Global E-Commerce Product Strategy

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

This is a highly visible leadership role within Climate Solutions Transportation, headquartered in Palm Beach Gardens, Florida. The position is responsible for driving strategic alignment and execution across three business units as CST expands and scales its global B2C e‑commerce capabilities.

The role owns the definition and execution of the global e‑commerce product strategy and roadmap, partnering closely with regional and functional teams to ensure consistent, high‑quality delivery. In addition to strategic leadership, this position carries hands‑on product management accountability to support seamless platform launches and continuous optimization.

Operating within a complex, matrixed organization, the Senior Manager will influence leaders and teams at all levels—clearly communicating priorities and decisions, facilitating cross‑functional collaboration, and accelerating innovation through the adoption of best practices across the enterprise.

This position follows a hybrid schedule, with 3 days onsite and 2 days remote per week.

Key Responsibilities

• Define and drive the global e‑commerce strategy and multi‑year product roadmap, ensuring alignment with overall business objectives and functional priorities.
• Own and manage the global technical development pipeline, including feature prioritization and resolution of technical debt across platforms.
• Lead competitive intelligence, market research, and voice‑of‑customer initiatives across business units to validate strategic decisions and strengthen value propositions.
• Provide end‑to‑end global project management, tracking execution against milestones and proactively identifying and removing operational roadblocks.
• Communicate progress, risks, and dependencies to senior leadership to enable timely escalation and decision‑making.
• Partner closely with Marketing, SEO, Services, and other customer‑facing teams to deliver a best‑in‑class digital customer experience.
• Collaborate with Supply Chain, Legal, Operations, and Service organizations to ensure scalability, compliance, and operational integrity across regions.
• Facilitate global brainstorming and knowledge‑sharing sessions to promote best‑practice adoption and continuous improvement.
• Present strategy updates, KPIs, and business results to executive leadership on a regular cadence.
• Support regional business units in annual budget planning, investment prioritization, and resource allocation, track performance versus plan throughout the year.
• Identify organizational capability gaps and deploy global resources strategically to maximize business impact.

Required Qualifications

• Bachelor's degree
• 5 + years of experience in e‑commerce, digital product management, and/or digital business roles, with exposure to platform development, UI/UX, SEO, and integrated sales and marketing.
• 5 + years of leadership experience, including managing cross‑functional or matrixed teams and driving operational excellence.

Preferred Qualifications

• Master's degree or MBA preferred
• Experience within industrial / manufacturing aftermarket, or spare‑parts‑driven businesses is strongly preferred.
• Demonstrated ability to engage directly with customers, lead voice‑of‑customer initiatives, and translate insights into scalable digital strategies.
• Exceptional communication and stakeholder‑management skills, with the ability to influence effectively at all organizational levels.
• Strong analytical, problem‑solving, and decision‑making capabilities in complex, fast‑paced environments.
• Proven agility and adaptability, with a track record of implementing innovative solutions in dynamic operating contexts.
• Advanced proficiency in PowerPoint and Excel; familiarity with financial statements, Hyperion Financial Management, and project management tools is highly desirable.

Pay Range

The annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws.