Leasing Consultant/Management Assistant

Job Description

Job Description

A family-owned and privately held property management company, First Realty Management, has more than 70 years of experience with the industry knowledge to match. We combine the resources of a large company with the personal touch and attention to detail of a small, local firm.

At the core of it all, our talented employees are what make us stand out above the rest. While we perform as a top-tier property management company, we strongly emphasize our close-knit, family-owned foundation. Professional growth is encouraged through a commitment to educational advancement and opportunities to learn from industry thought leaders. We create a sought-after community atmosphere by recognizing and celebrating those who go above and beyond. And above all else – we always put our team members first.

A full-time position is available for a Leasing/Management Assistant reporting to the Property Manager in Roxbury. This individual will be the first point of contact for all site management staff and residents. The ideal candidate will have excellent customer service, communication, and marketing skills.

Provides superior customer service to residents by assisting them with site services such as but not limited to:

• Parking assignments and parking issues.
• Assisting with move-ins, getting keys, and prepping other materials needed.
• Responsibilities include telephone reception, initiating work orders, filing, correspondence, etc.
• They will also assist in the coordination of rental activities and address residents' general concerns.

Provides superior customer service by:

• Answering telephones, directing incoming calls appropriately, taking messages, and assisting callers whenever possible.
• Greeting and assisting all visitors to the management office.
• Taking maintenance service requests and following up with maintenance staff to ensure completion when necessary.
• Taking resident complaints and handling matters according to guidelines established by a property manager.

Supports the site management office in an administrative capacity by :

• Maintaining resident files, lists, and other resident-related data.
• Collecting and processing rent checks and preparing rent receivables reports.
• Preparing memos, letters, reports, and other documents.
• Completing guest cards.
• Scheduling various services and inspections relating to buildings and apartments; Coordinating and communicating with residents when applicable.

Ensures the efficient operation of the management office by:

• Ordering office supplies, maintaining postage machines, and arranging office equipment repairs.
• Working with other staff members to ensure the management office maintains a professional appearance and environment.
• Assuming additional responsibilities and assisting co-workers when necessary.

Other Job Functions:

• Assists with the processing of rental applications.
• Helps to facilitate resident activities and parties.
• Other duties as assigned.
• Utilize systems such as Entrata and RealPage.

Requirements:

• Excellent resident relations, customer service, and telephone skills.
• General Office Skills.
• Good communication skills, both verbal and written.
• Strong organizational skills and attention to detail.

Abilities:

• Ability to work on simultaneous tasks calmly and effectively.
• Interest and ability to interact with other people effectively.
• Interest and ability to learn.

Knowledge of: