Front Desk Associate

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Free uniforms

Perks and Benefits:

• Paid professional development
• Career growth path to Management positions
• Competitive hourly base pay, plus tips
• Merit-based pay increases

About the Position: 
Our Front Desk Associates play an essential role ensuring our dog parents have the best possible customer experience, coordinating store operations, and selling monthly dog health and wellness packages. The position requires a passion for dog health and wellness, a strong background in sales and customer service, reliable transportation, and a willingness to work in a smoke-free environment. This is a core role at Scenthound which helps us meet the brand's promise to both our pups and their parents.

Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service. A successful Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover. We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager.

What You'll Do:

• Drive membership sales through health and wellness education
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

What We're Looking For:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards

Why Join Scenthound?

• Competitive hourly pay plus share of tip pool
• A fast-growing company with leadership and growth opportunities
• A supportive team environment with ongoing training and development
• A chance to be part of a mission-driven company dedicated to dog wellness and safety

If you are a detail-oriented, driven, and a dog wellness individual who wants to grow with a company that makes a difference, apply today and start your career with Scenthound!

Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.

Pay: $13.00 - $15.00 per hour base pay. Our Front Desk Associate's normally receive an additional $4.00 - $9.00 per hour in tips.