Case Manager- Adult Protective Services (DHHS-MH)

Salary: $61,672.00 - $67,392.00 Annually
Location : Outagamie County Government Center 320 South Walnut Street, Appleton, WI
Job Type: Full-time
Job Number: 2603543
Department: DHHS Mental Health
Opening Date: 05/29/2026
Typical Work Hours/Shift:: M-F 8-4:30 with some on-all duties


Outagamie County Core Values

Invested in Serving

Better Together

Create Progress

Support Through Compassion



Position Purpose
Under the general supervision of the assigned Human Services Supervisor - Mental Health & Substance Use, the Case Manager - Adult Protective Services (APS) provides professional services to individuals and families to assess and coordinate protective, clinical and legal aspects of their work.
Successful candidates will bring strong critical thinking skills, a collaborative approach, and a comfort level working with a primarily elderly population in community settings.

Hours: Monday-Friday 8:00 AM-4:30 PM- 40 hours with participation with the on-call duties. There are possibilities of comp time in this role.
Location: Outagamie County Government Center
320 S. Walnut St. in Appleton, WI

Key Responsibilities
The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Assess intake reports to determine validity of the report and legal basis for involvement, observing and interviewing family members, and collateral contacts.
• Determines through interviews, assessments, home visits, investigations, etc., the range of services needed by the individual and family, explaining the services and discussing the consumer's rights and responsibilities.
• Recommends services from other resources, arranging for appointments and establishing connections with those providers to meet the consumer's needs.
• Provides crisis assessment and crisis counseling when needed.
• Provides protective support services for consumers who are in at-risk situations including the possible need to obtain emergency placements for an individual.
• Generates and maintains accurate clinical documentation as required by established standards and internal departmental policies.
• Completes all APS requirements for reporting on a timely basis from the Department of Health and Human Services.
• Provides court related services including preparing and writing court reports, court conditions, testimony, and other related paperwork.
• Develops and maintains positive relationships with other Health and Human Services Divisions, medical and human service agencies in the County and State.
• Maintains regular and predictable attendance, works overtime/extra hours as required.
• Provides on-call services as assigned.
• Maintains productivity standards as defined by Division standards.
• Manages consumers with varying degrees of mental and physical health needs in a professionally effective and ethical manner.
• Responds to daytime and on-call crisis service needs, makes preliminary emergent psychosocial assessment based on available information and makes referrals and interventions as clinically and legally appropriate.

Education/Certifications/Experience Requirements
Case Manager - Adult Protective Services must have:

• A Bachelor's degree in Social Work, Psychology, or human services related field.
• One to two years of experience with crisis intervention and/or adult protective services is preferred.
• Knowledge of Wisconsin Chapters 51, 54 and 55 and the demonstrated capacity to follow and incorporate these Statutes in their professional work.
• Must possess and maintain a valid driver's license.

Required or Preferred Skills

• Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie County Work Rules and Terms of Employment.
• Maintain objectivity and positive outlook while dealing with negative situations using tact and diplomacy while maintaining professionalism. Work independently making sound timely decisions and having the skill to determine when supervision is necessary.
• Ability to transport oneself to and from various locations in a timely and efficient manner.
• Ability to operate a variety of office equipment including computers and software utilized by the Department.
• Ability to add, subtract, multiply, divide, calculate decimals and percentages, and make use of the principles of descriptive statistics.
• Ability to comprehend and interpret a variety of documents including clinical, hospital, and other medical records, policies and other manuals.
• Ability to communicate effectively with consumers, multidisciplinary staff, law enforcement, legal professionals, school personnel, general public and others verbally and in writing.
• Ability to adhere to professional ethics and standards of the field.
• Knowledge and appreciation of cultural issues and differences.
• Skills in organization including paperwork management, time management and prioritization of crisis demands.
• Ability to make public presentations and provide community-speaking engagements when needed.
• May be required to work overtime/extra work hours as required and to perform other duties not normally assigned as required by supervisor/manager.
• Responds to Agencies/Divisions Emergency/Disaster Plan.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting:


Outagamie County Diversity Statement:

Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.

OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
OUTAGAMIE COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO ITS EMPLOYEES.

LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS AND EMPLOYEE GROUP.

Medical Coverage
Outagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA). Each of these plans are available for single or family coverage at affordable rates.

Dental Coverage
Eligible employees may choose either single, limited family, or family coverage.


Vision Coverage
Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible. Vision insurance coverage provides an opportunity for employees to save money on routine vision exams, contacts, eyeglass frames, and lenses.

Life Insurance
Outagamie County provides group life insurance for full-time employees. The cost of this coverage is paid for in full by the County.

Voluntary Short-Term Disability Insurance
Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan. The Short-Term Disability plan provides coverage for injuries and illnesses that occur outside of work. The premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements.


Long-Term Disability Insurance
All regular, non-union full-time employees are eligible for long-term disability coverage. Premiums are fully paid by the County.


Wisconsin Retirement System
Wisconsin Retirement Program helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option.
The retirement plan consists of two parts: an employee-required portion and an employer-required portion. Outagamie County pays the employer portion, and employees are responsible for paying the employee-required portion, which is determined by the state each year. Enrollment is required for eligible employees. Eligibility is determined based on Wisconsin Retirement System plan rules.

Deferred Compensation
Deferred Compensation allows employees to set aside pre-tax earnings toward retirement. Employees can save up to 100% of their compensation, to a maximum of $23,500 annually, or as little as $10.00 per paycheck. The amount deferred reduces year-end state and federal income tax base. All the earnings will accrue tax-deferred until such time as the assets are withdrawn, generally at retirement, termination, or other special circumstances. There is also an after-tax 457 Roth contribution option.

Flexible Spending Account Plan
The Flexible Spending Account Plan saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings.


Employee Assistance Program
Outagamie County has an Employee Assistance Program (EAP). The services offered as part of the County's plan are a benefit provided at no cost to its employees and their immediate family members to help deal with life's stresses. EAP consists of caring individuals who are certified counselors. They offer professional support and direction towards resolving problems or concerns. They can also help by referring the employee to another resource if assistance is needed beyond the EAP.


Paid Time Off
Outagamie County offers several paid time off benefits that include: vacation, personal holidays, national holidays, sick leave, bereavement leave and military leave.


Employee and Family Clinic
Primary Health Services, Acute Health Care and Physical Therapy are available to employees and dependents ages 12 months and up (age 13 and up for physical therapy), who are covered on a county health plan. A Health Coach is available to all employees, and to dependents covered under a county health plan age 14 and older. There is an onsite location and a shared clinic site location.
Fitness Center

Located at the downtown campus, a brand new fitness center with treadmills and other gym equipment is available to all employees from 5am to 10pm daily.
Pet Insurance
Please note that the pet insurance offers are discounts offered to Outagamie County employees and are not programs sponsored by Outagamie County. Please contact the companies directly for any questions, concerns or service issues.
If you would like to learn more, please click below about the benefits.

Values of Excellence (Recognition Program)
A program designed to celebrate the big wins, the daily efforts and everything in between of our county employees, which such a great place to grow, work, and thrive together. Where anyone as a county employee can recognize someone for a job well done!

Continuing Education
Outagamie County encourages continuing education by offering Education Reimbursement. This reimbursement is intended to provide assistance to the employee for out-of-pocket expenses for continuing education for the mutual benefit of the employee and Outagamie County, not covered in the departmental budget.
Any Outagamie County employee in good standing, averaging twenty (20) hours or more per week during the six (6) months prior to the start of the course, is eligible to apply. This statement is not all-inclusive in regard to tuition reimbursement.
01


Briefly describe your experience, if any, with crisis intervention and/or Adult Protective Services.
02


Do you have a Bachelor's degree in Social Work, Psychology, or human services related field?

• Yes
• No

Required Question