Stewarding Supervisor

Position Summary

The Stewarding Supervisor is responsible for maintaining the overall cleanliness and par levels of all china, glass, and silverware along with kitchen and banquet service equipment. They should have a sound working knowledge of conveyor and single tank dish machines, 3 compartment sink set ups and chemicals used throughout the kitchens. Must be familiar with the requisitioning of equipment needs to the designated areas within the Biltmore Hotel. They must be able to maximize productivity of the stewarding staff along with managing chemical and equipment par levels with-in budgeted guidelines.

Kitchen safety and food sanitation is a top priority and the Stewarding Supervisor is expected to set the example with-in the kitchens and work closely with the Executive Chef on food safety and training. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities

• Add in the cleanliness of the entire property, including restaurants, bars, room services and banquet.
• Ensure food is delivered to the designated areas prior to the actual start time of the function.
• Fill equipment requisitions needs for the banquet front of the house staff so the rooms can be set and ready to receive food.
• Conduct training for stewarding supervisors and stewards on job responsibilities.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
• Conduct china, glass, silverware and chemical inventory on a regular basis to ensure proper par levels and be able to flex with business demands.
• Work as a team, assisting all guests' and employee's needs and inquiries.
• Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
• Meet with the executive chef to review kitchen equipment needs, anticipated business levels, changes and other information pertinent to the job performance.
• Excellent communication skills with a positive outgoing behavior.
• Create and update equipment pull sheets to ensure efficient execution of service.
• Ensure productivity is at the maximum and that we are holding our staff accountable.
• Develop a working relationship with equipment vendors.
• Maintain an exceptional production knowledge and attention to detail.
• Make certain all requisitions are processed properly and placed in designated area.
• Assist all department who need support within the hotel.

Complete Opening Duties:

• Inspect the cleanliness and working conditions of all tools, equipment and supplies.
• Maintain all kitchen equipment clean and safe for use, detailing of all kitchen equipment.
• Check production schedules and pars.
• Establish priority items for the day.
• Maintain proper storage procedures as specified by Health Department and hotel requirements.
• Minimize breakage of china and glass.
• Effectively communicate with management and service staff in order to fulfill and address any issues or needs requested by guests and or other employees.
• Ensure kitchen equipment is property maintained and functioning.
• Must be able to work/and or assist in cleaning duties as well as daily stewarding operations.
• Ensure the correct staffing of the department, be able to conduct interviews.
• Creates the schedules for stewarding team.
• Duties are subject to change pending business needs

Requirements

Experience and Education Required

• Education

High School Diploma

• Experience

Minimum three years' experience as an assistant chief steward in hotels with similar style and standards, fine dining experience; strong knowledge in chemicals, dish machines, and passion to succeed.

Skills Required

• Must be able to:
• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using sound judgment.
• Follow directions thoroughly.
• Understand guest's service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

Physical Demands

• Must be able to:
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Must be able to use all kitchen cleaning equipment for daily use.
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Success Criteria

• Team Player
• Demonstrates co-operation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused
• Anticipates guests' needs and is sensitive to people from all cultures
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external guests
• Delivers their Best
• Has energy and sense of urgency for his/her work
• Resourceful, makes things happen and looks for ways to work more efficiently
• Always looks their best and acts appropriately (e.g. approaching guests, body language)
• Composed
• Able to stay calm under pressure
• Demonstrates maturity and ability to cope with the unexpected
• Never lets personal feelings interfere with delivering the highest standards
• Trustworthy and responsible
• Excellent records of attendance and punctuality
• Is reliable and demonstrates the ability to work without supervision
• Demonstrates a high level of personal integrity, honesty and trust
• Time Management
• Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
• Makes decisions in a timely manner
• Listening
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees

Licenses or Certifications

• Food Handling Certificate

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.