Business Office Coordinator

Business Office Coordinator

The Business Office Coordinator supports the delivery of quality services and the financial goals and objectives of the organization through administration of select financial and daily human resources and hospitality services of the community. This position is responsible for accurate and efficient processing of assigned tasks.

The Business Operations Coordinator is responsible for providing exceptional customer service, utilizing courtesy, dignity, and respect in all the following responsibilities:

• Ensures the highest level of customer service and hospitality throughout the community
• Performs various community related accounting functions and data entry including accounts payable, accounts receivable, ACH transfers, daily deposits and posting cash to resident accounts
• Compiles resident file after Residency Agreement is signed
• Corresponds with families, fiduciaries and long-term care insurance as needed
• Serves as HR contact for team members in community, under the guidance and assistance of Corporate Human Resources
• Conducts reference and background checks on potential candidates for hire
• Performs onboarding functions for new team members including new hire documents, ordering business cards and nametags, and ensuring that online training is set up and completed
• Provides backup coverage for front desk Concierge during breaks
• Assists with nursing scheduled and resident chart audits

Education & Experience:

• Minimum of two years' relevant experience required, preferably in the senior services industry
• Strong IT and computer experience, to include Microsoft Suite of products
• Demonstrated competencies in human resource management, staff development and management, problem resolution
• Associates Degree in Accounting and/or equivalent related experience

Knowledge, Skills & Abilities:

• Knowledge of HR practices, policies, laws and regulations a strong plus
• Possess compassion for and commitment to hospitality, service, and excellence in elderly care
• Ability to effectively communicate with residents, families, team members, vendors, and general public
• Maintain an extremely professional appearance and demeanor
• Excellent time management and problem-solving skills
• Strong organizational and follow-up skills, with the ability to manage multiple priorities
• Exceptional commitment to customer service, team member and resident wellbeing