BILINGUAL PHYSICIAN SUPPORT SPECIALIST

Job Description

Job Description

The Bilingual Physician Support Specialist travels with Dr. Joseph and maintains effective and organized systems to ensure effective scheduling and timely patient flow.  Provides a smooth and pleasant patient experience and ensures physician’s office schedule is organized and efficient. This is a non-clinical, administrative role.

ESSENTIAL RESPONSIBILITIES:

• Coordinates Physician’s schedule to maximize efficiency between clinics, surgeries, meetings, and conference calls and administratively assists to keep Provider on task, ensuring smooth workflow and continuity of appointments
• Communicates effectively and flexibly responds to changing demands with multiple departments.
• Triages telephone messages and returns calls to provide timely answers to patients / physicians / pharmacies / attorneys / vendors, etc.
• Collaborates with coworkers, management, patients, visitors, and Physicians to achieve Practice goals.
• Rooms, interviews, and coordinates with patients making appointment and scheduling adjustments as required.
• Addresses scheduling, authorization, and billing issues with an appropriate sense of urgency to ensure prompt and successful resolutions.
• Performs other administrative duties as directed or assigned.

QUALIFICATIONS:

• High School Diploma
• Minimum 2-3 years spine experience working in an orthopedic spine practice, pain management center, clinic, or hospital
• Bilingual verbal and written (Fluent in English/Spanish) required

• Translates patient discussions/documents between Spanish and English-speaking patients, physicians, and clinical staff as authorized by HIPAA

• Ability to effectively understand, follow, and communicate oral and written instructions in English. Must read, write, and speak English fluently to ensure clear work-related communication and patient safety
• Works effectively both independently and as a team member with physicians, management, and other staff
• Provides excellent patient customer service, and practices professional interpersonal etiquette
• Utilizes good judgment, willingness to learn, analytical thinking, and problem-solving skills
• Organized, reliable, punctual, and courteous team player with an empathetic demeanor and positive attitude
• Remains calm under pressure and manages time efficiently in a fast-paced, constantly changing environment
• Superior attention to detail, accurate written skills, and concise verbal communication skills
• Able to reliably travel between Tampa, Safety Harbor, (and St. Pete twice per month) as clinic schedules dictate
• Proficiency in Microsoft Office suite, AllScripts PM/EHR, and Phreesia software preferred

PHYSICAL REQUIREMENTS:

• Ability to occasionally lift up to 25 pounds.
• Able to spend prolonged periods sitting at a desk while working on a computer, standing, and walking

INCLUSIVE, EQUAL OPPORTUNITY EMPLOYER