Catering Manager

Job Description Job Description: Catering Sales & Events Lead Catering Sales & Events Lead Company: Cheba Hut — 4-Location Group Role Type: Full-time Reports To: VP of Operations / Ownership Location: Multi-unit field role supporting all four Cheba Hut locations Primary Focus: Grow catering sales, build repeat business, and ensure excellent catering execution Cheba Hut is looking for a motivated, organized, and outgoing Catering Sales & Events Lead to grow catering sales across our four locations. This person will own the catering business from lead generation through order follow-up, helping us become the go-to local choice for office lunches, school events, campus groups, apartment events, team meals, parties, and community gatherings. This is a sales-driven role with a strong operations mindset. The right person is comfortable prospecting new customers, building relationships, coordinating with store teams, and making sure every catering order is accurate, on time, and memorable. Primary Objective Grow catering sales across all four locations to targeted levels while building a reliable system for repeat catering business. Key Responsibilities Catering Sales Growth Identify and contact local businesses, schools, universities, medical offices, apartment communities, event venues, sports teams, nonprofits, and other catering prospects. Build a target list of high-potential accounts around each store. Conduct outbound sales calls, emails, in-person visits, food drops, and follow-ups. Schedule and execute tastings, sample drops, and catering presentations. Convert first-time catering customers into repeat accounts. Develop relationships with office managers, admins, HR teams, pharmaceutical reps, school staff, coaches, event planners, property managers, and local business owners. Promote Cheba Hut catering for meetings, trainings, staff appreciation events, graduations, parties, campus events, and holiday gatherings. Maintain a CRM or catering tracker with leads, contacts, order history, follow-up dates, notes, and account status. Order Management & Customer Experience Help customers choose the right catering package based on group size, budget, dietary needs, timing, and event type. Create quotes and confirm order details. Review large orders with store leadership before confirming. Coordinate timing, production needs, packaging, delivery, and special instructions. Confirm dietary needs such as vegetarian, vegan, gluten-free, and allergy-related requests. Ensure customers receive clear communication before, during, and after each order. Follow up after catering orders to thank the customer, resolve any issues, and ask for future business. Help recover guest issues quickly and professionally when problems occur. Store Coordination & Execution Communicate upcoming catering orders to the correct store teams. Review production capacity and timing for large orders. Help standardize catering prep, packing, labeling, staging, and handoff procedures. Ensure each order has a completed packing checklist before leaving the store. Confirm delivery details, driver assignments, setup needs, and customer contact information. Support stores during major catering orders, high-volume days, or special events. Help train store-level Catering Captains or designated catering team members. Maintain high standards for order accuracy, presentation, timeliness, and hospitality. #J-18808-Ljbffr