Guest Services Agent | Hotel Hive | Washington, DC | Modus by PM Hotel Group

We're looking for a Guest Services Agent, who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team and will report to the Rooms Manager. This is a non-exempt position. Pay rate: $20/hour

Meet Hotel Hive!

Hotel Hive opened its doors in January 2017 as DC’s first Micro Hotel. We have a youthful vibe, where modern innovation meets historic character. We are extremely interactive with our guests; exceptional and personalized service is our top priority. Our goal is to provide a restful, unique, and innovative hotel experience for our guests before and after they buzz around DC.

Who We Are

• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years.
• Passionate- about hospitality and fostering an environment where associates will thrive.
• Culture driven- dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed
• Unique-we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion
• Innovators- we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.

What You'll Do

• Provide exceptional personalized customer service and experiences to guests
• Live like a local. Have and share your knowledge of the neighborhood and city
• Think on your feed, use good judgement and problem solve in a fast paced environment
• Provide support to Front Office Leaders and entire hotel team
• Create a warm and welcome atmosphere

What You Bring to the Table

• Exceptional communication skills both verbal and written
• Knowledge in Microsoft Office
• Open availability required. Must be prepared to work various shifts (7am-3pm, 3pm-11pm, weekdays, weekends and holidays)
• Bachelor degree or currently pursuing (preferred)

What’s In It For You

• Generous health, dental, and vision insurance starting day 1
• 401k
• Comprehensive onboarding and training.
• Ongoing coaching, mentorship, and leadership development.
• Personalized career development plans.
• Unlimited PTO and 9 paid holidays.
• Volunteer opportunities within the community.
• Paid parental leave.
• Tuition reimbursement opportunities.

Non-Negotiables (Our Core Values)

• Be Wildly Passionate
• Take Ownership
• Build a Positive Team
• Learn + Innovate
• Embrace Change
• Communicate
• Serve Others
• Live 360

As part of an organizational culture that embraces change and progress, this job description serves as a foundation for growth and development within the property and the broader Modus Hotels community.

We are an equal opportunity employer committed to fostering an inclusive and respectful workplace for all.

This description is subject to change at the Company’s discretion and does not constitute a contract of employment. Employment remains at-will.

This position is exempt and will require standing and moving for extended periods (approximately 75% of the time).