Housing Stability Programs & HMIS Compliance Manager

Housing Stability Programs & HMIS Compliance Manager

LOCATION: Centralia Corps

POSITION TITLE: Housing Stability Programs & HMIS Compliance Manager

STATUS: Regular Full-Time/Non-exempt

COMPENSATION: $22.50 payable bi-weekly, hourly

SUPERVISOR: Corps Officer

GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

SCOPE OF POSITION: This position is responsible for the oversight of housing stability and homeless prevention programs funded through CHG and other grant sources, with a primary focus on compliance and data integrity while administering designated grant and other funds as designated for homeless prevention, eviction prevention, housing stability, or otherwise funds considered "housing/rent" funds.

The role ensures that all program activities, documentation, and HMIS data meet federal, state, and local requirements. The position owns data accuracy, monitors program compliance, and leads corrective action when deficiencies are identified.

The position works cross-functionally with internal staff and external partner agencies and serves as a key point of contact for audits, monitoring, and reporting. This role manages processes and compliance but does not supervise staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure all housing stability and homeless prevention programs operate in compliance with grant requirements
• Monitor program eligibility, documentation, and service delivery standards
• Conduct regular file reviews and internal audits to identify compliance issues
• Develop and implement corrective action plans to resolve deficiencies
• Serve as the primary point of contact for audits, monitoring visits, and compliance inquiries
• Administer CHG and other grant funds accurately and in compliance with all funding requirements
• Coordinate directly with clients, landlords, and internal departments to ensure timely and appropriate distribution of funds
• Maintain clear and consistent communication between all parties to support housing stability outcomes
• Ensure proper documentation of eligibility, payments, and services in accordance with grant standards
• Monitor transactions to prevent errors, duplication, or non-compliant use of funds
• Support continuity and positive working relationships between clients, landlords, and The Salvation Army while upholding program integrity and compliance
• Oversee HMIS data entry standards and ensure accuracy, completeness, and timeliness
• Monitor data quality across all funded programs and identify inconsistencies or errors
• Run, review, and analyze HMIS reports for compliance and performance tracking
• Provide technical guidance and support to staff and partner agencies on HMIS requirements
• Lead resolution of data quality issues and enforce data standards
• Prepare and submit accurate and timely reports to funders
• Maintain documentation to support compliance and program outcomes
• Track program performance metrics and ensure alignment with grant expectations
• Support grant applications and renewals through data analysis and reporting
• Coordinate with internal teams and partner agencies to ensure consistent compliance practices
• Provide training and ongoing support related to HMIS and program requirements
• Participate in coordinated entry and community planning efforts
• Develop and refine policies and procedures to improve compliance and efficiency
• Identify gaps in program operations, documentation, or data systems and implement solutions
• Promote continuous improvement in program quality and data integrity

GENERAL WORK HABITS:

• Must adhere to all Salvation Army policies and procedures.
• Must maintain a courteous and cooperative manner with all social service, corps, Divisional Headquarters and external contacts.
• Must be organized in work area thereby contributing to the efficiency and accuracy of work in the office.
• Must be able to comprehend assignments or to ask clearly and concisely for clarification until the assignment is understood.
• Must exhibit dependability by keeping regular office hours and by taking the allotted time for lunch and breaks.
• Must engage in conduct that enables the administration to achieve its goal of providing a professional work environment.
• Must maintain confidentiality of all legal matters, client information and personnel matters.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Strong understanding of housing stability, homeless prevention, and supportive service programs
• Working knowledge of CHG, HUD, or other applicable funding requirements and compliance standards
• Ability to interpret regulations and apply them to program operations and documentation
• Strong analytical skills with the ability to identify data errors, trends, and compliance risks
• High level of attention to detail and accuracy
• Ability to manage multiple priorities and meet deadlines in a compliance-driven environment
• Effective communication skills with the ability to provide clear direction and corrective guidance
• Ability to work independently while coordinating across multiple teams and partner agencies
• Strong problem-solving skills with a focus on process improvement and accountability
• Ability to accurately apply knowledge of funding requirements to administer housing stability/eviction prevention/homeless prevention and other funds as determined by grant guidelines and other designated funding streams.

SOFTWARE-RELATED SKILLS:

• Proficiency in HMIS (Homeless Management Information System) required
• Experience with data reporting tools and dashboards within HMIS or similar systems
• Strong working knowledge of Microsoft Excel, including data tracking, filtering, and basic analysis
• Familiarity with Microsoft Office Suite (Word, Outlook, Teams)
• Experience with database management, data quality tools, or case management systems preferred.
• Ability to learn internal and efficiently apply knowledge to programs administered by The Salvation Army

EDUCATION AND WORK EXPERIENCE:

• Bachelor's degree in social services, public administration, data management, or a related field preferred; equivalent experience may be considered
• Minimum of 2–4 years of experience in housing stability, homeless services, or related social service programs
• Experience working with grant-funded programs, including compliance and reporting requirements
• Prior experience with HMIS or comparable data systems required
• Experience participating in audits, monitoring visits, or compliance reviews preferred
• Familiarity with Coordinated Entry and Continuum of Care systems preferred

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 35 lbs.
• Ability to access and produce information from a computer
• Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave