E-Commerce Inside Account Executive

E-Commerce Inside Account Executive

Richmond, VA

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time.

Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how we're transforming the financing experience and joining our team?

About the Opportunity

The E-Commerce Inside Account Executive is a full-cycle, quota-carrying role responsible for prospecting, closing, onboarding, and growing e-commerce merchant partners. This role focuses heavily on outbound prospecting and new merchant acquisition, while also managing and expanding a growing book of business.

You'll work primarily with online merchants using platforms such as Shopify, Magento, WooCommerce, and BigCommerce. This is a hybrid role based in Richmond, VA, with approximately 95% inside sales and account management and occasional travel to industry events and merchant onsite meetings.

What You'll Do

• Prospect and close new e-commerce merchant partners via outbound calling, inbound leads, email, and virtual selling
• Own the merchant lifecycle from initial outreach through onboarding and early-stage growth
• Serve as the primary point of contact, driving adoption, performance, and account expansion
• Educate merchants on integrating and optimizing Koalafi financing across major e-commerce platforms
• Conduct virtual demos, presentations, and training sessions
• Collaborate with Marketing, Product, Integrations, and Sales teams
• Manage pipeline, activity, and performance metrics in CRM
• Meet or exceed monthly and quarterly sales and onboarding KPIs

About You

• 2+ years of inside sales and/or account management experience (Fintech, payments, or e-commerce preferred)
• Experience working with e-commerce platforms such as Shopify, Magento, WooCommerce, or BigCommerce
• Ability to discuss checkout flows, conversion rates, plugins/apps, and basic technical concepts (no coding required)
• Strong communication skills, phone presence, and virtual presentation abilities
• Organized, self-motivated, and comfortable in a fast-paced, quota-driven environment
• CRM experience (Salesforce or similar)
• Location Requirement: This position requires regular in-person attendance at our office (Richmond, VA). Candidates must already be located within a commutable distance to our office location, as relocation assistance is not available at this time.

Preferred

• Experience selling to or supporting online merchants or digital-first businesses

NOTE: The full-time annual year-one on-target compensation (base salary + commission) for this role is $100,000 - $130,000+. The commission is uncapped.

Applications will be accepted until role has been filled.

Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.

Benefits: At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best:

• Comprehensive medical, dental, and vision coverage
• 20 PTO days + 11 paid holidays
• 401(k) retirement with company matching
• Student Loan & Tuition Reimbursement
• Commuter assistance
• Parental leave (maternal + paternal)
• Inclusion and Associate Engagement Programs

Who we are & what we value:

• We focus on what's most important
• We set clear expectations and deliver
• We embrace challenges to reach our full potential
• We ask, "How can this be better?"
• We move fast together