Senior Product Manager

Senior Product Manager

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Senior Product Manager with HCA Healthcare you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

What makes ITG unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in ITG apply them specifically to the noble cause of healthcare. Above all else, we are committed to the care and improvement of human life. It is this guiding vision that pervades and positively influences every level of our organization. It shapes our mission, defines our values, and brings our leaders and employees together in a shared enthusiasm for their work, setting ITG apart as a uniquely purpose-driven and service oriented company in the IT industry.

The Senior Product Manager will lead the build-out, integration, deployment, adoption, and ongoing optimization of a third-party medical oncology technology solution across the enterprise. This role owns the product roadmap and implementation strategy; coordinates vendor, clinical, operational, and IT workstreams; and ensures the solution is safely integrated into oncology workflows and supporting enterprise systems. The Senior Product Manager will serve as the primary product leader for the program, translating medical oncology needs into prioritized capabilities, deployment plans, measurable outcomes, and sustainable support processes.

As Senior Product Manager:

• Leads end-to-end product execution for the third-party medical oncology solution, from design and build through pilot, phased deployment, stabilization, optimization, and lifecycle management.
• Leads product, analyst, technical, and implementation resources responsible for configuration, integration, testing, deployment, adoption, and support of the medical oncology solution.
• Defines standardized medical oncology workflows and identifies opportunities to improve clinician efficiency, patient safety, data quality, automation, and operational performance through the solution.
• Partners with oncology clinical leaders, pharmacy, nursing, operations, enterprise IT, security, data/integration teams, and the third-party vendor to align scope, sequencing, decisions, dependencies, and delivery.

Direct reports to this position may include:

• Managers and team leads responsible for developing, mentoring and managing project management professionals.
• All levels of Product Analysts and Developers responsible for delivering projects, product and support within the ITG portfolio.

Our Purpose

• Applied to this position, your skills will help transform healthcare through technology and solutions that dramatically improve patient care and business operations.

Core Competencies

The following are highlighted entrepreneurial competencies and core expectations for the job/role:

• Servant Leadership
• Talent Development
• Emotional Intelligence
• Ownership and Commitment
• Communication and Interpersonal Skills
• Stakeholder Centricity and Partnership
• Network Performance
• Technology and Business Acumen
• Project and Program Financial Management
• Sound Judgment
• Risk and Issue Management and Mitigation

At HCA ITG, your deliverables will influence patient care. Everything we do matters.

Responsibilities

• Serves as the primary product leader and escalation point for the medical oncology solution, coordinating decisions and issue resolution across enterprise leadership, oncology stakeholders, IT teams, and the third-party vendor.
• Builds strong partnerships from frontline oncology clinicians through executive leadership; establishes governance and drives consensus on clinical workflow, product scope, deployment readiness, and prioritization.
• Demonstrated ability to cultivate a motivating environment which brings out the best in people and improves performance of others.
• Exhibits behavior to create a positive environment for the staff, including open, honest communication and a clear path to escalate risks and issues.
• Possesses effective facilitation and negotiating skills to create an environment of cooperation, collaboration and create synergies across ITG and HCA.
• Drives team cohesion, seeks and incorporates stakeholder input and feedback while diffusing tension.
• Demonstrates ability to effectively navigate through the HCA environment, is sensitive to how people and organizations function, and anticipates potential issues and plans his/her approach accordingly.
• Drives workflow standardization, change management, training readiness, adoption, and continuous improvement for medical oncology users across deploying facilities.
• Ensures enterprise architecture, security, privacy, clinical safety, integration, data, change-control, and implementation standards are incorporated into solution design and deployment plans.
• Owns program risks, issues, dependencies, and decision escalation, including vendor performance, integration readiness, clinical workflow gaps, data migration, testing, cutover, and post-go-live stabilization.
• Manages financial performance for the medical oncology product portfolio, including implementation costs, vendor commitments, resource forecasts, budget-to-actual performance, and value realization.
• Leads prioritization of product capabilities, interfaces, workflow enhancements, facility deployment waves, and remediation work when clinical needs, vendor capacity, timelines, or enterprise resources conflict.
• Maintains an integrated roadmap and deployment plan with clear milestones, readiness criteria, KPIs, risks, and executive reporting across build, pilot, rollout, and stabilization phases.
• Defines and monitors success measures for implementation and adoption, including deployment readiness, defect resolution, clinician adoption, workflow performance, support trends, and stakeholder satisfaction.
• Manages all levels of product analysts and developers in the execution of their responsibilities with the aim of establishing them as leaders of programs and portfolios.
• Enforces accountability within staff, establishes controls and utilizes department metrics to measure success and stakeholder satisfaction.
• Performs personnel actions including hiring, assignment, reviews, recruitment and termination.
• Collaborates with employees to define individual career development plans and encourages employee to track progress against development plan.
• Coaches and mentors; ensuring assignments provide growth opportunities for employees.
• Ensures regular communication and feedback occurs with colleagues across ITG, maintains two-way dialogue on work and results; is a clear communicator.
• Displays resiliency and copes with stress, pressures and setbacks in a productive and positive way.
• Uses one's network to drive team and individual performance, success, delivery and forge stronger relationships.
• Performs other duties as assigned
• Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement."

What qualifications you will need:

• Bachelors Degree required
• Master's Degree preferred
• Five or more years of experience leading complex technology implementations or enterprise product deployments Preferred
• Five or more years of experience in Healthcare; oncology, clinical systems, or medication-management technology experience strongly preferred Preferred
• Seven or more years of experience in Microsoft Office Preferred
• Seven or more years of experience in Information Technology Preferred
• Agile Project Management, Scrum, or product management certification Preferred

Knowledge, Skills, Abilities, Behaviors:

• Service and Quality Excellence: Passionate ability to role model a positive, can-do attitude that is motivating, inspiring and stakeholder centric and focused. Ability to demonstrate an uncompromising ownership and commitment to delivering exceptional service/excellence for an unmatched value proposition for our stakeholders, clinicians and patients. Required
• Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, diversity and inclusion and mutual respect. Required
• Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our HCA stakeholders, colleagues, providers, patients and community. Required
• Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA; trusted partner. Required
• Lead and Develop Others as Servant Leader: Ability to lead others to accomplish organizational goals and objective. Ability to serve as a talent and leader developer who can provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement. Ability to put the needs of the team before their own. Required
• Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others, drive decisions and enable delivery and