Center Administrator

Job Opportunity At American Family CareBenefits/PerksGreat small business work environmentFlexible schedulingPaid time off, health insurance, dental insurance, retirement benefit, and more!Company OverviewAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. This is a ground floor opportunity at our brand new clinic in Symmes Township (Harper's Point).Job SummaryTo manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient.ResponsibilitiesRecruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positionsSupervise, evaluate, and execute performance evaluations of non-provider staffPartner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is renderedEnsure staff compliance with company policies and procedures and state and federal rules and regulationsLead and organize staff meetings, daily huddles, and in-service programsSpearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various toolsEnsure compliance with front office procedures and accuracy of financial transactionsEnsure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial suppliesMonitor various key performance indicators and put programs in place for continual improvementOther duties and responsibilities as assigned.QualificationsBachelor's degree preferredA minimum of two years experience working in a supervisory role in a medical office preferredComputer proficiencyDemonstrated skills in written, verbal, and consultative communicationsAbility to deliver high levels of customer service and achieve customer satisfactionUnderstanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.) and revenue cycle management experience preferredPS: It's All About You!American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.We are an Equal Opportunity Employer.