Practice Manager

Overview of Position The Practice Manager is accountable to the Practice Operations Council (POC) and has full responsibility, authority and accountability for the performance of the assigned practice. Responsibilities include physician relations, communications, management of office staff, practice revenue cycle management, site‑specific action plans (SSAPs), operations, education and training, supply inventory, etc. Along with this authority comes the responsibility for the bottom line performance of the assigned practice. Responsibilities Responsible for daily management of the assigned physician practice. May oversee multiple smaller practices. Provides management, guidance and training to staff in daily practice operations. Performs duties of subordinate staff when necessary to maintain practice operations. Motivates staff and organizes day-to-day activity of the practice. Ensures scheduling of staff to promote provider productivity as well as to promote high clinical quality, high service quality, operational and financial viability, and to ensure appropriate patient access. Purchases supplies and insures proper value for funds expended. Evaluates invoices for accuracy, codes and submits invoices to the account office on a timely basis. Ensures accuracy of payroll submission. Ensures overtime and/or temporary personnel are within budget. Understands and assures compliance for regulatory, accreditation and system process. Reviews monthly financial performance. Identifies opportunities for improvement and works with POC to develop SSAP as needed. Ensures compliance to fiscal standards with focus on volume, payer mix, fees, customer service initiatives, productivity, coding and documentation, non-provider labor, building occupancy expenses, and clinical supply costs. Works with POC to maintain practice operating and financial ratios to meet practice and system goals. Participates with POC staff in annual budget development; accountable for practice adherence to budget and/or other fiscal goals. Reviews point-of-service collections daily and accounts receivable on at least a monthly basis to ensure A/R is within established standards. Works with region administrator and subordinate staff to create action plans to address variances in A/R to standards. Ensures office staff is trained and held accountable to provide high quality care in a caring manner. Ensures compliance with regulatory guidelines, accreditation requirements and system policies/procedures for activities within practice. Provides regular performance feedback to all non-provider support staff. Conducts annual performance evaluation, with input from POC, for subordinate staff and compiles information for human resource department in a timely manner. Ensures that all support staff members maintain licensure and certifications as required, as well as coordinating yearly competency evaluation. With coaching from region administrator, counsels employees in disciplinary matters and obtains assistance from human resources appropriately for disciplinary actions and/or employee termination process. Works with the POC to interview and hire office staff as necessary. Conducts both weekly standup and monthly staff meetings. Prepares agendas and forwards meeting notes to leadership as necessary. Qualifications Bachelor’s degree in health-related field, or two (2) years prior management experience, ideally in a physician practice. Ability to analyze financial data and operational performance data and incorporate results of analysis into practice operations. Excellent written and oral communication skills. Sound math skills to perform basic operations including multiplication, division, and calculating ratios and or proportions. Excellent computer operations skills and sound working knowledge of basic office software products for word processing, graphic presentations, spreadsheet production and/or database operations. Demonstrated initiative/motivation, critical thinking, problem solving, interpersonal and customer service skills. Patient Centered Care & Behavioral Expectations Living the Genesis Mission, Vision and Values Perform work in a manner that is quality focused. Treat patients, co‑workers, visitors and volunteers with courtesy, compassion, empathy and respect. Results oriented and focused on achievement of objectives. Acknowledge and respond to the diversity of people and the situation. Encourage peers to be owners of change. Always make the effort to anticipate and exceed customer needs and expectations. Possess the ability to engage others with patience and understanding. Act in a manner that creates positive first and lasting impressions. Demonstrate the ability to own issues until they are resolved. Patient Centered Care (patients/families, physicians, co‑workers, all other internal/external customers) Introduce self and role, connecting with everyone. Communicate effectively, including advising others of actions, pertinent information, time durations, etc., and ask for feedback. Ask for and anticipate needs and concerns of others. Maintain a positive work environment for staff and a healing environment for patients (safe, clean, quiet, etc.). Maintain the dignity and privacy of each person; manage confidential/sensitive information appropriately. Respond to requests in an appropriate and timely manner. Exit patient/customer encounters courteously, asking if there are additional needs that can be addressed. Promotes Patient and Employee Safety Demonstrate safe patient handling (transfers, transport, care administration, nutrition, medication, etc.). Demonstrate safe materials handling (appropriate use and disposal of chemicals, infectious wastes, etc.). Demonstrate appropriate knowledge of infectious disease precautions and use of proper protective equipment. Demonstrate slips, trips and falls awareness. Actively contribute to maintaining a safe, clean and quiet environment. Working Conditions / Physical Requirements Works primarily in a physician office setting. May travel to other offices as needed. Ability to work with detail and accuracy for prolonged periods. May come in contact with human blood or other potentially infectious materials. Must exercise universal precautions and personal protective equipment. Must be familiar with infection control procedures. Ability to utilize standard office equipment. Ability to do some light lifting, stooping, and bending. Equal Opportunity Employer Statement Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job. Our mission is to provide compassionate, quality healthcare. #J-18808-Ljbffr