Flooring Installation Manager

Benefits Competitive Salary: $65,000–$75,000 – based on experience Paid Vacation and Holidays Health Stipend to Assist with Insurance and Wellness Expenses Company-Provided Computer Paid Training and Ongoing Development Full-Time Schedule: (M-F, some weekends if needed) Bonus Opportunities Bonus Based on Performance Role Flooring Installation Manager Office Location: 330 Mill Bay South Suite 1513, Afton MN 55001 Territory: The Greater Twin City area Company Overview Floor Coverings International is a locally owned and operated franchise delivering exceptional flooring solutions with a customer-first focus. We’re committed to outstanding service, quality craftsmanship, and making a positive impact in our community. Position Summary As the Production and Flooring Installation Manager, you’ll lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish. This role requires strong leadership, multitasking, attention to detail, and industry knowledge. Bonus opportunities are available based on performance. Qualifications Experience in flooring installation & production management Strong communication skills (phone & in-person) Established industry contacts preferred Proficient in scheduling, planning, and workflow optimization Tech-savvy (Salesforce, Excel, Outlook, etc.) Problem-solver with proactive planning skills Highly organized and detail-oriented Confident decision-making abilities Valid driver’s license and insurance Key Responsibilities Customer Relationship Management : Build and nurture lasting relationships to enhance customer satisfaction and retention. Sales Support : Provide assistance to the sales team, including possible ride-a-longs for complex quotes. Communication : Provide customers and installers with clear updates on project start dates and timelines. Team Collaboration : Hold weekly meetings with sales staff to discuss new sales and ongoing projects. Installer Recruitment and Vetting : Proactively seek out and evaluate installer talent. Installer and Vendor Management : Oversee installer and vendor relationships, ensuring consistent quality and dependable partnerships. Conflict Management and Negotiation : Resolve conflicts and negotiate effectively with customers and crews to maintain productive relationships. Daily Production Coordination : Communicate daily with installers to provide updates on project timelines and address any immediate needs. Problem Solving and Resolution in Construction : Address and resolve challenges during construction to keep projects on track. Warehouse and Inventory Management : Organize and oversee product storage, ensuring efficient and orderly warehouse operations. On-Site Quality Control : Conduct regular job site visits to verify that work meets company standards and customer expectations. Product Management : Oversee product allocation and manage job costs efficiently. Documentation : Take before-and-after photos for every project to ensure accountability and quality. Customer Satisfaction : Strive for 5-star ratings on every project by delivering exceptional service and maintaining positive customer relationships. #J-18808-Ljbffr floor-coverings-international-careers