X Center Host

Job Summary The X Center Host serves as the primary ambassador for M1 Concourse’s X Center experience and is responsible for creating a welcoming, professional and memorable first impression for guests. This position manages guest arrivals, reservations, admissions, simulator check-ins, retail transactions and general guest inquiries while delivering an elevated hospitality experience consistent with the M1 Concourse brand. The Host supports the day-to-day operation of the X Center reception area and cross-trains within the X Center Store to provide retail support during lower-volume periods. This role requires exceptional customer service, attention to detail, professionalism and the ability to effectively multitask in a fast-paced entertainment and hospitality environment. The X Center Host shall represent M1 Concourse with the highest level of professionalism and decorum. Benefits Employee discounts Job Responsibilities Assists guests with merchandise selection and product information. Assists guests with venue information, event schedules, amenities and directions. Assists with opening and closing procedures for reception and retail operations. Collaborates with Team Members to ensure superior guest experiences. Cross-trains and provides operational support within the X Center Store as business needs require. Ensures adherence to company policies, operational procedures and safety requirements. Greets guests warmly and professionally upon arrival. Maintains a guest-first mindset and promotes a culture of hospitality and service excellence. Maintains accurate records of daily transactions and guest activity. Maintains an organized, clean and visually appealing retail sales floor. Maintains awareness of current promotions, events, memberships and offerings. Maintains cleanliness and presentation standards throughout guest-facing areas. Participates in inventory counts, merchandising displays, stock replenishment and product organization. Processes admissions, simulator reservations, retail purchases and other transactions through POS systems. Responds professionally and promptly to guest questions, concerns and service requests. Supports simulator scheduling and guest flow management. Supports special events, corporate functions, hospitality experiences and promotional activities. Verifies reservations, memberships, admissions and simulator bookings. Performs all other duties as may be required and assigned. #J-18808-Ljbffr M1 Concourse