CHIEF OF DEPARTMENT

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

HRA's Office of Police Operations (OPO) manages approximately 97 uniformed Peace Officers and more than 450 contracted security guards assigned to HRA's facilities citywide. OPO's primary responsibility is to protect the safety of HRA's employees and clients, as well as their property and the agency's physical assets. OPO also provides security for special events, construction, and work conducted outside of normal business hours, and emergencies. Special Officers will be responsible for providing a high level of security and safety for staff, customers, and visitors at an assigned HRA location located throughout the five boroughs who has Peace Officer status and arrest powers.

Office of Police Operations (OPO) is recruiting one (1) Deputy Director of Security M-II to function as Chief of Department who will:

Provide day-to-day management of Police Operations and the contracted security services in the field, which include direct supervision and coordination of the activities of the Zone Inspectors, Captains and Lieutenants who report to their borough assigned locations and hold on-site Sergeants accountable for ongoing Police Operations and security monitoring.

Periodically make on-site inspections to observe first-hand results of Police Operations and security monitoring and make recommendations and/or establishes new policies and procedures, if required.

Direct and oversee security investigations of particular incidents and assessments of security risks including the development of appropriate documents and assurance of timely reporting while ensuring that the HRA Special Investigations Division (SID) is notified of any use of force incidents.

Ensure proper scheduling and deployment of Police Operations staff and field security and fire safety personnel for adequate post coverage and maximum utilization of available resources.

Manage the 24-hour security desk and ensure proper coverage and notifications are made, especially during the off-hours.

Evaluate the performance and effectiveness of Zone Inspectors, Captains, Lieutenants, Sergeants, Special Officers and the security personnel under them; take appropriate disciplinary action directly and expeditiously against those who do not meet required standards.

Ensure proper, timely dissemination and uniform enforcement of security policies and procedures.

Establish with input from field personnel facility-specific goals/objectives and priorities regarding maintenance of a secure environment, deterrence of undesirable incidents, and provision of an effective security response.

Monitor and oversee all OPO programs including reporting mandates and tracking requirements which are comprised of the Body Worn Camera (BWC) initiative, Security Incident Tracking and Reporting System (SITARS), Arrest Reporting, Criminal Court Summons Tracking and Workplace Violence.

Advise the Assistant Deputy Commissioner (OPO) about new security policies/procedures or changes in current security policies/procedures that may be needed, based on recommendations/information provided by field personnel and his/her own expertise and observations.

Make recommendations to the Assistant Deputy Commissioner (OPO) for improved Police Operations and service delivery.

Make regular summary reports to the Assistant Deputy Commissioner (OPO) and keeps the OPO informed of all significant Police Operations and security issues and concerns.

Assist the Assistant Deputy Commissioner (OPO) in advising the HRA/DSS Chief Operating Officer (C.O.O.), executive management and program heads on security issues.

Act as a liaison with the NYC Police Department and other law enforcement agencies.

Perform the duties of the Assistant Deputy Commissioner (OPO) in their absence.

Hours/Shift: 9am - 5pm

DEPUTY DIRECTOR OF SECURITY - 70821

Minimum Qualifications

A high school diploma or its equivalent and six years of full-time, satisfactory experience in a protection or security program; at least eighteen months must have been in an administrative, managerial or executive capacity, or in supervising security personnel; or

Education and/or experience equivalent to "1" above. However, all candidates must have the eighteen months experience in an administrative, managerial or executive capacity, or in supervising security personnel.

Preferred Skills

Expanded administrative police/security experience, including extensive knowledge of the NYS Penal Law, the NYS Criminal Procedure Law and current arrest procedures. - Extensive knowledge of peace officer training parameters. - Extensive knowledge and experience in NYS Public Employer Workplace Violence Prevention Programs. - Security experience working in a social service environment. - Solutions-Driven Manager: a creative thinker, especially with experience in developing innovative risk-management policies and procedures. - A proven leader with experience dealing with crisis situations involving varied levels of staff and management. - Ability to provide strategic leadership and guidance to a team is required. - Strong interpersonal and communication skills - Strong leadership skills, critical thinking, and problem-solving skills. - Strong interpersonal and communications skills - Knowledge of the Genetec Security Center (CCTV, Security Access Control Software) - Ability to read architectural floor plans to identify security vulnerability. - Possess knowledge in the area of emergency/disaster management, physical security, critical incident stress management, risk management and evacuation procedures. - Familiar with emergency procedure protocols and regulatory interfaces. - Experience working with local, state and federal law enforcement entities. - Ability to establish and maintain cross-functional and positive working relationships. - Experience reviewing and negotiating proposals and managing contracts for security related goods and services.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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