Patient Facilitator Supervisor

Lead with Compassion. Inspire Your Team. Create Exceptional Patient Experiences.

We're looking for a service-driven leader who believes every patient deserves to feel welcomed, cared for, and supported from the moment they walk through our doors.

As our Patient Facilitator Supervisor , you'll lead a team responsible for creating exceptional first impressions and ensuring patients and families receive compassionate, efficient assistance throughout their visit. This role blends leadership, hospitality, patient support, and operational coordination to help create a seamless emergency care experience.

If you're someone who enjoys leading by example, mentoring others, solving problems, and making a meaningful impact every day, we'd love to meet you.

About Hospitality Health ER

Hospitality Health ER is a freestanding emergency room in Tyler, TX where emergency medicine meets exceptional hospitality. We believe outstanding healthcare starts with treating every patient, family member, visitor, and teammate with kindness, respect, and genuine compassion.

Our culture is built around teamwork, service, and excellence. We work together, support one another, and take pride in creating an environment where both patients and employees feel valued.

What You'll Do

As the Patient Facilitator Supervisor, you'll provide daily leadership while helping ensure patients receive outstanding care and service from arrival through discharge.

Leadership & Team Development

• Lead, mentor, and coach the Patient Facilitator team through daily support and ongoing development.
• Train new team members and provide constructive feedback to encourage growth and success.
• Lead by example by demonstrating professionalism, accountability, and exceptional customer service.
• Organize daily workflows and assign responsibilities based on patient volume and facility needs.
• Help maintain appropriate staffing while minimizing overtime whenever possible.
• Foster a positive, collaborative, and service-focused team culture.

Patient Experience

• Create a warm, welcoming environment for patients, families, and visitors.
• Ensure every patient is treated with dignity, compassion, and cultural sensitivity.
• Assist patients with transportation throughout the facility using wheelchairs, stretchers, and transport beds.
• Safely assist patients entering and exiting vehicles while following proper lifting techniques.
• Verify patient identification before every transport.
• Transport patients promptly to testing, imaging, treatment areas, and other departments.
• Clean and sanitize transport equipment before and after each use.
• Assist with maintaining clean, organized patient rooms, nursing stations, and common areas.
• Restock patient supplies to ensure rooms remain fully prepared.

Operations & Facility Support

• Coordinate inventory and supply levels throughout the facility.
• Pick up bulk orders and restock supplies as needed.
• Maintain accurate documentation for facility resources, including vehicle usage logs, credit card logs, receipts, and invoices.
• Transport laboratory specimens safely and efficiently.
• Support daily operational needs to ensure smooth facility operations.

What We're Looking For

We're seeking someone who enjoys leading others while providing exceptional service in a fast-paced healthcare environment.

Qualifications

• High school diploma or GED
• Must be at least 21 years old
• Valid driver's license with no restrictions
• One year of experience as a Patient Transporter, Home Health Aide, CNA, EMT, Medical Assistant, or similar healthcare role
• Previous leadership or supervisory experience preferred
• Excellent customer service and interpersonal skills
• Strong organizational and time management abilities
• Ability to communicate effectively in English, both verbally and in writing
• Ability to remain calm, professional, and compassionate in a fast-paced environment
• Flexibility to assist with on-call responsibilities and staffing needs when necessary

Why You'll Love Working Here

At Hospitality Health ER, you're more than an employee—you become part of a team committed to making a difference in the lives of our patients and one another.

We offer:

• Competitive pay
• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Paid Time Off (PTO)
• Night Shift Differential
• 401(k) with Company Match
• Opportunities for career growth and advancement
• A supportive, team-oriented culture that values hospitality as much as clinical excellence

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.