Implementation Analyst

As a Repfabric® Implementation Analyst, you will contribute to new customer onboarding and training, ongoing customer support, and the establishment and expansion of customer relationships. Location for this position is in our office in Tampa, FL.

In this role, your responsibilities will be:

• Develop deep expertise in our technology and help throughout customer's journey with our software.
• Facilitate adoption of our existing solution through discussions about the company's business goals and objectives.
• Foster a trusted relationship with assigned customers to drive value, satisfaction, retention, and growth.
• Continuously share and educate customers on new features, relevant use cases, and industry best practices.
• Advise and assist our customers on how to achieve their goals through our products and services.
• Breakdown problems and determine and apply solutions.
• Assist customer in account configuration, help customers through the product training process, troubleshoot technical challenges, and drive solutions for customers.
• Build meaningful relationships with customers to truly understand their challenges and create custom solutions or workarounds to meet their unique needs.
• Advocate for customer feature requests and collaborate with the Product team to prioritize and implement requests.
• Track and report on critical metrics for the Implementation process.
• Be a clear and confident communicator who proactively engages with teammates and new customers, managing expectations effectively and fostering a transparent and trusting environment.
• Fostering an environment for our customers where questions are encouraged

Attributes of a great team member:

• Displays a passion for helping others reach success
• Actively listens to & empathizes with customers, partners and teammates
• Pursues relationships with all types of different customers, learns from them and help them to learn
• Asks questions with a spirit of curiosity
• Gives feedback freely with candor and grace, welcomes it in return

Job Specifications & Requirements:

· Bachelor’s Degree or a minimum of 3 years working in a Data-driven IT environment (REQUIRED)

· Knowledge of CRM and data analysis

· Well-developed relationship building skills, ability to build credibility and influence within and outside the team

· Excellent communication skills in writing, presentations, and negotiations

· Self-directed and results-oriented with a track record of improving results

· Team player, able to work in a matrix environment

· Skilled in business acumen, analysis and problem-solving

· Aptitude for utilizing emerging technologies and working knowledge of Outlook, Gmail, Word, Excel, PowerPoint, SharePoint, Teams (or other web-based communication tool) and CRM tools

Benefits:

· Comprehensive Medical Insurance, Dental, Life, Long-Term Disability, Employee Assistance Program, 401(k) retirement saving plan with company match.

· Flexible Paid Time off with Company Holidays

Repfabric® is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Note: This position must be filled by the applicant that does not require US-employee sponsorship or visa renewal.