Customer Service Representative

Customer Service Representative

The Customer Service Representative serves as a key customer-facing representative responsible for delivering an exceptional showroom experience. This role engages walk-in customers, manages inbound and outbound communications, schedules in-home consultations, and supports overall showroom operations. The Customer Service Representative is customer-focused, results-driven, and capable of balancing sales support with administrative responsibilities.

Key Responsibilities

• Greet and assist walk-in customers, providing product demonstrations and guidance tailored to customer needs.
• Schedule in-home consultations for prospective customers generated through showroom traffic and outbound outreach.
• Conduct outbound calls to assigned leads to generate and confirm appointments.
• Support local marketing efforts by participating in networking events, trade shows, and promotional activities, as needed.
• Assist with the execution of marketing campaigns and initiatives.
• Maintain showroom presentation, cleanliness, and product readiness.
• Accurately document customer interactions, appointments, and activities within the company's CRM/database system.
• Support management with administrative and operational tasks as required.
• Adhere to all company policies, procedures, and safety standards.
• Perform other duties as assigned to support business objectives.

Competencies

• Customer Focus: Demonstrates a strong commitment to delivering a positive customer experience.
• Communication Skills: Clearly and professionally communicates both verbally and in writing.
• Time Management: Effectively prioritizes tasks and maintains punctuality and reliability.
• Adaptability: Responds well to changing priorities and business needs.
• Team Collaboration: Works effectively within a team environment and contributes to a positive culture.
• Integrity & Professionalism: Maintains ethical standards and represents the organization appropriately. Interacts with others in a professional and tactful manner; demonstrates composure under pressure and adapts effectively to changing priorities and environments.

Skills & Qualifications

• Works with integrity and ethically; supports organization's culture, goals, and values
• Proficiency with basic technology, including personal computers.
• Strong interpersonal and communication skills (verbal & written).
• Ability to learn product knowledge and sales processes quickly.
• Professional appearance and adherence to business casual dress standards.
• Willingness to be coached and continuously improve performance.

Education & Experience

• High school diploma or GED required.
• 13 years of experience in retail, sales, customer service, or a related field preferred.
• Equivalent combination of education and experience will be considered.

Physical Requirements

• Ability to occasionally lift and/or move up to 10 pounds.
• Regularly required to sit, talk, or listen; occasionally required to stand and move throughout the building.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

• The noise level in the work environment is usually moderate.