Supervisor

Details Supervisor Location: Boca Raton Resort Hourly Rate: $20.00/hr + Referral BONUS Schedule: FT Open Availability + Flexibility Requirements: valet experience is required, must be able to work any shift, including holidays The Spirit of the Position The Supervisor oversees the facilities during off‑shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision. Principal Job Duties Assures staff adheres to rules of conduct, policies and procedures. Supervises, mentors, and trains staff on day‑to‑day activities. Assists in establishing performance standards, recommending and implementing procedural changes when necessary. Promotes good customer relations by consistently providing premier satisfaction with a friendly demeanor, can‑do attitude, and willingness to help at all times. Assists customers over the intercom system, in lobbies, lanes, and in the parking office. Responsible for running reports related to daily revenue, credit cards, garage data or other reports requested by management. Assists with periodic training as needed. Assists with creation of the weekly garage schedule. Resolves customer service issues or questions as needed. Greets customers by name, responds promptly to correspondence and problem resolution, and displays a caring attitude, developing rapport with the customer base. Accepts monthly and debit payments and processes credit cards. Performs basic computer tasks in the parking revenue control system (add/delete accounts, key in required information from monthly applications). Other related duties as assigned. Education High school diploma or GED required. Experience Valid Driver’s License. Supervisory experience required. Strong customer service experience. Parking industry experience required. Skills Ability to communicate professionally and effectively. Ability to speak, read, and comprehend English. Open to feedback, differing opinions, and other points of view. Demonstrates a sense of urgency and timeliness. Shows ability to seek improvement. Excellent team building and interpersonal skills. Physical Demands Ability to lift, push and pull at least 25 pounds. Ability to stand, walk, and run for extended periods. Ability to bend, stoop, squat, and lift frequently throughout a shift. Willingness to work in the elements—heat, wind, snow, rain, etc. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Exempt LAZ Parking is an equal‑opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the purpose of limiting or excluding any applicant's consideration for employment on such grounds. This Employer participates in E-Verify. #J-18808-Ljbffr