Executive Director, Customer Success & GTM - Data, Analytics & AI Product Portfolio

Join us at the forefront of innovation, where your leadership will shape the future of Data, Analytics, and AI. As Executive Director, you will drive transformative change and champion generative AI opportunities. Your impact will be felt across the organization, empowering teams and clients to unlock new value. This is your chance to lead a high-performing team and influence how our products are recognized and adopted. Be part of a dynamic environment that values collaboration, growth, and client-centricity.

As an Executive Director in the Data, Analytics, and AI team, you lead the customer success function, driving strategic change and go-to-market execution. You champion a client-centric mindset, ensuring our product capabilities are recognized, adopted, and leveraged by stakeholders. You collaborate across product, technology, and business communities to maximize awareness and engagement. Together, we unlock the full potential of our GenAI-driven products and foster sustained growth and innovation.

Job responsibilities

Lead and inspire a high-performing customer success team

Develop frameworks for proactive client engagement and feedback

Design and implement change management strategies for product adoption

Partner with product, technology, and business leaders to drive seamless transitionsDevelop and execute go-to-market plans for Data, Analytics, and AI products

Lead cross-functional initiatives to increase product awareness and adoption

Advocate for the voice of the client in product development

Establish and track metrics for client satisfaction and business outcomes

Position the organization as a leader in generative AI

Collaborate with marketing, sales, and product teams on targeted campaigns

Build strong relationships with stakeholders across business units

Required qualifications, capabilities, and skills

12 years of experience in customer success, change management, or go-to-market roles within technology, data, or AI-driven organizations

Proven track record in leading large-scale transformation and adoption initiatives

Deep understanding of data, analytics, and AI product landscapes, including generative AI

Exceptional communication, leadership, and stakeholder management skills

Strategic thinker with a client-centric mindset and strong execution capabilities

Experience working in matrixed, global organizations

Preferred qualifications, capabilities, and skills

Experience developing and executing go-to-market strategies for AI products

Expertise in building and leading customer success teams in technology environments

Strong background in change management for digital transformation

Ability to drive cross-functional collaboration and alignment

Familiarity with client engagement frameworks and feedback mechanisms

Knowledge of metrics and KPIs for tracking adoption and business outcomes

Experience facilitating forums, workshops, and communications for stakeholder engagement

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