Center Associate

We operate two locally owned and operated The UPS Store locations: one in West Monroe and one in Ruston, Louisiana . Our stores provide shipping, printing, mailbox, and business services to individuals and small businesses in our communities.

Team members work directly with customers in a fast-paced retail environment, helping them ship packages, produce print materials, and solve everyday business needs. Roles may include customer service, print production, sales support, and operations, depending on the position and location.

About the role

The Center Associate is responsible for providing excellent customer service and supporting the daily operations of the store. This is a hands-on, customer-facing role that includes shipping, printing, and general business services.

Center Associates work directly with customers, process transactions accurately, and help keep the store organized and running smoothly.

Key Responsibilities

• Greet and assist customers in a friendly, professional manner
• Process shipping, packing, and mailbox transactions
• Assist with basic print services and order intake
• Operate point-of-sale and shipping systems
• Handle cash and card transactions accurately
• Answer phones and respond to customer questions
• Maintain a clean, organized, and professional store environment
• Follow store procedures, safety guidelines, and brand standards
• Work collaboratively with teammates to manage customer flow
• Hourly position
• Shifts may include evenings and weekends
• Standing for extended periods and light lifting required

Qualifications

• Strong customer service and communication skills
• Reliability and on-time attendance are essential
• Comfortable learning new systems and processes
• Ability to multitask in a fast-paced environment
• Basic computer skills required
• Print or shipping experience is a plus, but not required

What We’re Looking For

• Dependable and punctual
• Willing to learn and take direction
• Positive attitude and problem-solving mindset
• Team-oriented with attention to detail

This is an at-will position. Training is provided.